Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 20 replies
  • 7 kudos


I bought my virgin media Wi-Fi on Sunday and received confirmation of this and that my chosen delivery date is tomorrow (Friday 9th). The email said I should receive confirmation of the delivery date, and my contract emailed to me however I have rece...

Emma36 by Joining in
  • 1 replies
  • 0 kudos

Resolved! Self Kit Delivery

Hello,I've subscribed for VM200 on the 8 August thru website and recevied contract summary sheet.The delivery were expected to arrive yesterday (11 August).Nothing arrive as i didn't get any tracking number or e-mail regarding the delivery.Still noth...

8se7en by Joining in
  • 3 replies
  • 0 kudos

Resolved! Down grade package

Hi I've been trying to downgrade my package.I'm on a contract of £99 per month which is going to change to £156 . Now I have been on live chat ,which when asked for my security word ,which I hadn't used for 4 years now .I had forgotten. So now I'm wa...

paolo2 by Tuning in
  • 6 replies
  • 0 kudos

default removal

Hi team, i closed down my account and returned all the equipment in the bag supplied. so canceled my direct debit. The Main issue why i left was the service and poor internet connections as i work from home. you couldn't fix the problem so i left on ...

Craigo87 by Joining in
  • 4 replies
  • 0 kudos

Resolved! Extra months charge

Hi allI have disconnected my virgin broadband after my contract period, but I'm still getting charged for the next month, plus some extra charges for some changes.I've called virgin media just a little more then a months ago, that I am looking to can...

enteen18 by Tuning in
  • 2 replies
  • 0 kudos

Login issues

OMG,         How do you change your password via an "agent", only to try and log in to your account some days later and find it still says "your email or password isn't correct". I am not getting the service virgin media promises in the "contract".  

deego by Tuning in
  • 7 replies
  • 0 kudos