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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 22 replies
  • 7 kudos

Resolved! Automatic Contract Renewal

HiI'm used to having my broadband-only contract automatically renewed annually, but this year VM has apparently given me a new contract (via the post) and which is now for 18 months. How has that happened? I'm concerned because I'm likely to have to ...

Louise515 by On our wavelength
  • 13 replies
  • 0 kudos

Resolved! Payments on the queens funeral

Hi, just a quick one does anyone know if payments will be affected on Monday the 19th as I'm due to have a payment taken out but not sure if it will still go out as its now a bank holiday? Any help is greatly appreciated ☺️

Chloe-99 by Joining in
  • 1 replies
  • 0 kudos

Resolved! 43" LG TV Delivery

The reason that I chose Virgin over sky/Bt was the offer of:"2022 LG 43” LED HDR 4K Ultra HD Smart TV,43UQ70000 -RRP £479.99"After not receiving the tele in the first few weeks I contacted virgin who told me it would be delivered within 28 days after...

Not receiving verification email

I am attempting to resend the verification email so I can use my virgin account. But when I click "Send new verification email" and I get the green message "email resent", I have received no email and waited 2 hours. Neither in my spam box or general...

Jivan34 by Joining in
  • 1 replies
  • 0 kudos

Been waiting on live chat for hours

How do I get through to a human to action my move? I have been trying for weeks now! I moved house on Friday and have still not been able to get my wifi moved. I’ve tried phoning and have been on hold for hours and I’ve tried the live chat function a...

csprig23 by Joining in
  • 1 replies
  • 0 kudos


Hi I have been phoning when I can and been on what app all day waiting fir a advisor as need to speak to them tonight before 12 is anyone on here can help 

Mum441 by Joining in
  • 3 replies
  • 0 kudos

Resolved! Wrong email address when ordering

I stupidly put an incorrect email address in when placing my order for virgin broadband so I didn't receive my confirmation email. How do I get the email address corrected on my order so that the email address is correct on my account for future corr...

aabs by Tuning in
  • 1 replies
  • 0 kudos

cancelation letter to Sunderland SR43 4AA

Hello, I recently sent you a letter to cancel my account after 2 unsuccessful phone calls (I was cut off).According to Royal Mail tracking the letter was signed for on delivery by “NSI” on 14 Sep 2022.Can I have confirmation that the letter was recei...