Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos


For the past 2 months I have been charged a Netflix fee on my bill my Netflix account that I added is linked to sky and is being payed as part of my sky bill as I am using my sons account when I added it I did not know I could create my own and have ...


I am being evicted from my home and may be placed in a hotel, what do I do about my account? 

Heva1 by Joining in
  • 1 replies
  • 0 kudos

Returning Equipment

Hi all, I've been sent a small box, bubble wrap bag and a post bag to return my equipment after defecting to EE. I kept the original box the equipment was posted in, which I packed it all back up in, is it best to use the original box, its a lot more...

Online account disabled

Despite having an account that worked for the last 2 months since I moved to a new address, I can no longer log in, and if I try to register it gives me the DEF01 code. I've spoken to someone on the phone, they have no idea why it is a problem but I ...

Resolved! Rewards

 hello, still waiting for my referral to be confirmed contacted them and they said they requested virgin approve ?

ryhop191 by Tuning in
  • 9 replies
  • 0 kudos

contract ends next month ,

i was send an email by virgin media , telling me my contract was ending next month and my £10 customer discount.was ending.anyway they were showing other bundles or the chance to leave.however i have tried ringing you , i got text messages which were...

Not receiving email verification email

Hi,I am a new customer for broadband & TV. All setup quickly and easily. V impressed with thatI have tried logging in to my account on both the website and via the app. In both cases I get to the point of needing to verify my email but no verificatio...

JaneBart by Tuning in
  • 10 replies
  • 0 kudos