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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 22231 Views
  • 38 replies
  • 7 kudos

Forgotten email address for My VM account

I no longer have access to the email registered to my virgin package. When resetting my email it says that the date of birth I am inputting isn't recognised. Any help on changing to a current email address would be appreciated.Thanks

Rnez by Joining in
  • 105 Views
  • 1 replies
  • 0 kudos

Welcome email

Hi,I've received all my kit, set it up, and all is working HOWEVER, I can't sign up for an online account because I have not received all the details for my account. Apparently I should have received a welcome email but I haven't?I did receive a text...

LauraM72 by Joining in
  • 95 Views
  • 2 replies
  • 0 kudos

Email Verification Loop

Hi, I am stuck in an endless loop of requesting a verification email. It says every single link the that the 'verification expired'.Tried different browsersDifferent internet connectionsTried work VPNIncognito.Can somebody please sort this out so I c...

Rob_W94 by Tuning in
  • 83 Views
  • 1 replies
  • 0 kudos