Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I renewed my soon to be expiring contract via the "renew your contract" pop ups that appear when logging into virginmedia.com and received the contract documents and order confirmation on the 9th of August 2024. The email says that it will take 7-10...
Rang in to definitely give notice on 9th August . Talked me into letting they try to match a deal I had got with Youfibre.Eventually agreed an offer of £37.01 for 1gb broadband ( volt customer ) along with £150 account credit.Credit wasn't mentioned ...
Yesterday, I had a long webchat with one of your customer service advisers, Marjorie, which resulted in setting up a new contract with Virgin Media. I was happy with the chat and Marjorie managed to address my concerns and offer me a package I was ha...
Can you please assist me to move to e billing as despite several conversations with customer services, who assured me this would be done, paper bills are still being received. Cheers..... [MOD EDIT: Subject title changed for clarity]
Can anyone help please. I have joint Virgin broadband but only received my pre contract and I opted for the installation date Monday the 26th, but I haven’t had any confirmation emails or anything. I can even create an account as I don’t have an ord...
Hi all.Just set up new account / service yesterday (broadband / homephone / TV). We need to make some adjustments. When I ring Virgin Media, they keep asking for a memorable word. We have no recollection of setting one up - just a password, but th...
Having recently joined Virgin for broadband, I’m trying to register on the website.However the account number on my bill is 7 characters; yet the website account number field states it should be 8 or 9 characters longAs a result I’m unable to registe...
I would like to view the boxing on pay per view this coming Saturday….i have just got VM360and cannot find where I can book this.Can anybody help please ?
Hi, my contract is up 7th September, do I wait until that date to cancel or can I do it before as I can’t afford the new charges. [MOD EDIT: Subject title changed for clarity]
I am trying to switch to ebilling. I have searched high and low in my account and followed all online instructions I could find, but cannot find an ebilling section on my account. Can anybody tell me how?
