Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 22 replies
  • 7 kudos

End of Contract Credit

My Virgin Media TV, broadband and phone line deal ended 3/9/22 after my partner and I decided to switch to another provider. My final bill went out a few days later and I've received a letter today informing me I'm actually in credit of almost £130 a...

danmc93 by Tuning in
  • 4 replies
  • 0 kudos

Resolved! Wrong email address

Hi I have put the wrong ema when registering for broadband and I’m not receiving emails regarding my contract Need help changing this

Ash671 by Joining in
  • 1 replies
  • 0 kudos

Outside cable needs rerouting

Not sure which area to post this (as typical with VM it seems the topics are so broad you can never pin down an accurate issue!)So basically, having our driveway redone and as part of it we mentioned that the cable will need to be rerouted to the dri...

nikeMeal by Joining in
  • 2 replies
  • 0 kudos

Yahoo email issue with VM account

I use my yahoo email to register VM account and services, but yahoo will auto filter or there will be a big delay on receiving email from VM, so when I request for reset PW, the reset email need 2-3 hrs or even overnight to arrive to my email address...

Partners first bill

This is not going to be a short one, sorry about that, so here goes.I cancelled my sub with virgin media services and my partner signed up for the day after my contract finished.Initially we signed up for just BB @£29 for 200Mbps. Install date (self ...

Cancel Contract (SOLVED)

Hi,I got a broadband a few days ago and its really slow (Turns out the speeds goes down significantly when shared between a few devices) and have been trying to cancel the contract before the 14 day cooling off period. But the customer care has been ...

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

POD installation/activation fee?

2nd POD promised, but next day there was an email with my new contract changes which included 2 pods, and phone removed, itemised phone now?And ... £25 installation or activation charge.  None of the above was mentioned to me when the order for the p...

Re: Useless inept service.

@goslowhas made some excellent points regarding the compensation & credit schemes, but you have posted this in the general chatter forum which is fine - but not often frequented by staff. I'll move this to the account section so as the staff may pick...

japitts by Very Insightful Person
  • 0 replies
  • 0 kudos