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Resolved! My Virgin Media Email

HiI’m trying to create an account on my virgin media after signing up to a broadband package. However my email address has a - in and the website won’t accept - as a valid email address character. 

SBF by Tuning in
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Resolved! Cooling Off Period Issue

Hi, first post. I know there's probably a few posts on this subject but one that are specifically what I need.I signed up with VM Broadband on the 7th Sept, but due to some recent building and electrical work my house is wired up one way, long story ...

alexjt by Joining in
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  • 2 replies
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How can I respond to an open complaint?

I am experiencing the same issue.I receive an email from Virgin Media asking me to respond to an open ongoing complaint via scanning a QR code which looks as if it goes to a WhatsApp address. First of all, I don't have a phone that allows me to add o...

TNT Sports Activation

I added TNT Sports to my package as part of the Black Friday deal, it hasn't yet been activated and the confirmation email says 7-10 days t activate.  I called VM only to be told they could activate it immediately but it would be double the price.  T...

Pre Contract Docs

Hi,My girlfriend asked me to set up her virgin media order for her as she is disabled, has adhd/autism. I did this, she got her pre contract email and clicked approve.Nothing received since the 13th. It’s now the 15th.She can’t speak to people over t...

Jas695 by Joining in
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  • 2 replies
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Renewal Nightmare - where is TNT….

I had an email asking me to renew my contract 3 months early. I was quoted £86 and bill comes for £91. Two hours to resolve that with customer services. Now sat down to watch the match and TNT has been removed. So I am paying more for less channels -...

Resolved! Changed contact email address (I hope)…

Can someone from the team please check my contact email address and let me know. I changed it over the phone just now, but I would like to be doubly sure the agent got it down correctly (changed from an ntlworld one)? Still working on the OTS problem...

derryck by Tuning in
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  • 4 replies
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