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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 21456 Views
  • 32 replies
  • 7 kudos

Engineer call out charge

Hello Hive, I recently had a call out to our tv box that sounded like it was going to take off which was replaced. I arranged this during live chat (which I have the screenshots from) and at no time a call out charge was mentioned during the interact...

Credit Report dispute and defaulted

Hi team, Similar issue to Nicola - I tried to ring several of your agents to close my account but they couldn't close this down for me. My choices were to either be a customer for yours for life and never cancel or cancel my direct debit which of cou...

Resolved! Pricing Increase Notification

Got an e-mail notification of Ts & Cs changing in Nov 2023. It identifies price increases in Apr 2024 of RPI+3.9%. I am only 4 months into an 18 month fixed price deal. Will my contract subscription increase in Apr 2024 or when the contract ends in O...

MWF962 by Tuning in
  • 7816 Views
  • 63 replies
  • 0 kudos

Netflix

I have just signed up for a new contract, and Netflix is now included. However, when I try and start using Netflix, it’s asking me to sign up accepting a monthly charge. If I sign up, to be charged through my VM bill, will the fact that it is part of...

Alexd by Dialled in
  • 238 Views
  • 3 replies
  • 0 kudos

Unable to see billing info

Hi, my son posted the below and has asked me to create an account so we can get it looked at. I can provide whatever details you need. Anyone able to help please... My dad has not been able to see any billing info when he logs into his account on the...

Re: Terrible company!!

They are a terrible company that likes to play games.We recently had new fibre cables put in as I live right next to an industrial estate, not that you can see or even hear anything from my flat.Long storey short, because I live next to it, the cable...

CheekyC by Joining in
  • 240 Views
  • 0 replies
  • 2 kudos