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Forum Posts

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MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by • Moderator
  • 17007 Views
  • 19 replies
  • 7 kudos

Notice of Cancellation

I've sent a letter to Sunderland, SR43 4AA requesting to cancel my contract on September 8th and up to now, I did not receive any confirmation of my request. I no longer live in the UK and their WhatsApp support chat doesn't work for non-UK phone num...

Reference code

Trying to find the are code for GU15 postcode, I've tried 26 and it doesn't work. The technician who installed it today never left us the Wifi password and of course cant get hold of Virgin surprise surprise. It also wont except my user name and pass...

Email mistake

Hello,When signing up to virgin media over the phone, the operator appears to have entered my email address wrong. Due to this, I do not know what my account number is and thus cant get help through the usual customer services. Money is being taken b...

Resolved! 50+ calls later

Hello,I'd like to say beforehand that I've been with Virgin before for a total of 5 years on and off due to international travel. Each time the service has been great.To keep it short and sweet, my contract is for £23/mo and I should have a received ...

Sofast by • Tuning in
  • 361 Views
  • 2 replies
  • 0 kudos

No confirmation email

Hello, I have placed the order for broadband twice - one was in July, the other was in the last week and I didn't receive anything except the order summary and pre-contract. I rang VM many times, and I was told that there was no my account and that I...

Ruoyi by • Joining in
  • 271 Views
  • 1 replies
  • 0 kudos

Virgin Media Voucher not received

Hi I wonder if you can help me. i signed up with Virgin media January 2021 with an 18mth contract. i was supposed to receive a £50.00 Amazon voucher but have never ever received this.  My email address is either [REMOVED]@hotmail.com or [REMOVED]@hot...

Email address

I’ve signed up and misspelt my email address so now I can’t verify my account or access my account t details how do I change my email address on the account?.

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