Stop cold calling me!
VM,as I have told you numerous times, I’m not interested in changing my package. I’ve been very patient, answered all your questions but you still keep calling. Call once more and you’ve just lost yourself a customer
Forum Posts
Unlink Netflix from My Virgin Media account
Hi, I want to unlink my Netflix from Virgin Media, as I would like to be billed through Netflix. The reason for this is I want to add my parents and sister as additional members following Netflix’s recent crackdown on sharing. It is not possible to d...
Final Bill
Query on final account
6 month sky cinema freebie removed after only 3 months
I have today agreed a new contract which I'm told will be implemented on Thursday 8th June when new modem, remote and mini box will be delivered. However, I've just had an email outlining changes which are nothing like those agreed and the Sky cinem...
Contract has incorrect spelling of name. My account email should be my name and I can't create account!
I renewed my contract as I was out of contract and the advisor explained I had an email sent to my email address on file to explain this and it may have gone to spam. We confirmed my email address was myname@live.co.uk. I'm not able to set up my onli...
Netflix - plan change to Premium constantly rejected
Hello! I’ve been having this exact same issue. Is anyone available to help me? My Virgin Media says I’m on premium but I’m not. Keen to get this sorted as this is what I was promised when I was sold the service. Thanks!
Telephone call from Virgin, Payment issue
Today I received a telephone call from Virgin Media, with regards a late payment, which I thought I had paid.The call was a pre-recorded message, asking me in name, if the account holder to press oneFor Virgin Media, here my feedback. To me this cal...
Invalid contract email address
Hello.I recently had my contract renewed and contact email changed, however I have not received a copy of the contract and upon viewing the contract info I noticed that it has been sent to a blueyonder email address that can no longer be accessed. I...
Not happy with a bill i recieved
I have been with virgin for well over 20 years since it was ntl,yesterday i was checking my emails when i got a new email from virgin saying me by bill was £58when it has allways been £48,why did my bill suddenly jump up by £10 overnight from £48 to ...
Passwords
I decided to change my password as it had been on a data leak, according to my iPad which stores passwords. I changed it in my account details for signing in, and the new password appears in my iPad. I even have email from you saying the password ...
