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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
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  • 30 replies
  • 7 kudos

VAT invoice

Im trying to get hold of VAT invoices for my broad band account.  i had them set up to arrive last year but nothing has arrived in 2023. when i call the general call centre they seem a little lost with the concept of a VAT bill differing from the sta...

Resolved! Impossible to cancel

I have now spent about 15 hours trying to cancel my service (since Jan 25). The first time I called them it all seemed fine; they agreed to cancel but didn't provide a transcript that I asked for. Next thing I knew, I had an email confirming a change...

Re: Useless inept service.

@goslowhas made some excellent points regarding the compensation & credit schemes, but you have posted this in the general chatter forum which is fine - but not often frequented by staff. I'll move this to the account section so as the staff may pick...

japitts by Very Insightful Person
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  • 0 replies
  • 0 kudos