Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsForced to use forum, can’t contact support, being billed £307 after moving out of service area Hi, I honestly can’t believe I’ve been forced to sign up to a community forum just to try and resolve a billing issue. There is no phone support, no email address, and the automated chatbot is comp...Netflix Activation Hi, Recently upgraded onto 1Gig b/b and was promised Netflix as part of the package. Received email link that said there was a problem and to contact VM. Back to VM who said Netflix had been cance...Can't find WS or CH order reference Hi, I need the order reference number (starting with WS or CH) for top cashback uk. I can't find this on any email, email attachment, letter, or in the app. The only advice I've seen is to m...Contracted service change hasn't happened I'm due to start a new contract today. I'm changing from M125+TV+phone to M250 only. The change was agreed on 07/12/2025 but is due to take effect today due to the 30-day notice period. The new contr...Missing £50 Just Eat Voucher I signed up for the Virgin Media student deal in September and was promised a £50 JustEat voucher. It is now January and I have still not heard back regarding this. I have checked my spam/junk folder...Missing £25 Just Eat voucher I was supposed to receive a £25 Just Eat voucher with my wifi in September. It is now January and I still have not received the voucher. I have checked my primary, junk and spam and there is nothing ...Netflix I have recently changed my package. The original package included Neflix Standard as an add-on. When I received my new contract it included Netflix Standard plus adverts. To continue with my advert...VM/O2 account locked My account has been locked since the 3rd December 2025, I have phoned O2 and VM several times, and still nothing has been sorted. Can someone help and get my account unlocked? It was VM that locked ...Home Move - Virgin Media signed me up to a new contract without my consent Bit miffed as today I found out VM have signed me up to a new contract without my consent when I moved the existing service to a new house. I’ve been reading several similar threads on this website a...Can't access account settings I had my service installed yesterday and everything works fine except I can’t access Account Settings. The page won’t load and shows: “Oops, looks like something's gone wrong on our side. Please try ...
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