Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 22 replies
  • 7 kudos

Re: Deadlock letter

I would also like to get a deadlock letter too. I have been complaining sine 16th June and the last reply I got was a letter in August with a complaint number saying they would get back to me in 28 days. 

kushy by Joining in
  • 2 replies
  • 0 kudos

receiving bills after service was canceled

I had called and canceled my service two mounts ago but I am still receiving bills for a service that should be canceled an no longer required.  To make it worse for the last two days I am trying unsuccessfully to get in touch with your customer serv...

AI2022 by Joining in
  • 3 replies
  • 1 kudos

Charges different than stated

Hi, i've been trying to get an answer via various methods and was suggested to try here. I've recently started a new contract, existing user, when i received the pre contract agreement it was quoted as a £35 one off charge to change, when the confirm...


Well installation date was the 8th of august and virgin stated that i will have mt free tv reward within 42 days of that installation date, fast forward today and still no sign if it, phoned up exertis after receiving an email from them and virgin sa...

Does the cancellation team actually exist?

I'm trying to cancel my contract; the cost of living and other personal life changes mean my existing  package is too costly and I need to cut expenditure.I've phoned Virgin already but the agent I spoke to came back with a best price of a tenner mor...

brizoh71 by Tuning in
  • 1 replies
  • 0 kudos

cannot register for My Virgin Media account

I had fibre broadband installed recently.  It is working well.  My issue is that I cannot register for a My Virgin Media account.  I went through the sign-up process but the link in the "Verify your My Virgin Media email address" email I received as ...

NewVM by Joining in
  • 2 replies
  • 0 kudos