Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 21231 Views
  • 30 replies
  • 7 kudos

Resolved! Default on credit file shock

I’m going for my first ever mortgage and to my surprise I have found a default on my credit file. I cancelled my Virgin when I moved in 2020 and was in credit, I was told that i would receive a refund by cheque. I never did and assumed everything was...

Goodeys by Joining in
  • 374 Views
  • 1 replies
  • 0 kudos

ebilling (phone/broadband)

As there is no email address for customer service, and the person at the call centre was unable to help, I am trying here.I have always had ebills but since moving house recently I have now been sent (and charged for) a paper bill. As far as I can se...

miffyz by Joining in
  • 600 Views
  • 7 replies
  • 0 kudos

Complaints

Just had my complaint back from Virgin Media. Response does not address any of the points I have raised, in fact I think it is a standard reply sent to all. Anyone else getting the same treatment?

Virgin complaints

Thanks Andrew G, I've contacted ofcom as you said they can't help, they told me to contact CSIS? they couldn't do anything for 28 days, my problem is that I've had nothing from virgin in writing to say that I've cancelled my account. There's plenty o...

Spreader by Tuning in
  • 731 Views
  • 5 replies
  • 0 kudos

Terminating My Contract - Shady Practices

I feel like I've been lied to numerous times when trying to disconnect from Virgin.My 18 month contract started on 24 September 2021, and by my reckoning, that means it concludes on 23 March 2023.First lie: It's too early to book a termination now, t...

Skev123 by Joining in
  • 489 Views
  • 3 replies
  • 0 kudos

Help! Parents being charged for Netflix!

My Parents are being suddenly have Netflix charges appearing on their virgin bill. They do not have any accounts with Netflix. How is possible that Virgin can sign them up for a service and take money from their account with their consent?Sounds like...

VAT invoice

Im trying to get hold of VAT invoices for my broad band account.  i had them set up to arrive last year but nothing has arrived in 2023. when i call the general call centre they seem a little lost with the concept of a VAT bill differing from the sta...

Resolved! Impossible to cancel

I have now spent about 15 hours trying to cancel my service (since Jan 25). The first time I called them it all seemed fine; they agreed to cancel but didn't provide a transcript that I asked for. Next thing I knew, I had an email confirming a change...