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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Netflix Activation

I've just "signed" a new contract with VM, which is supposed to include Netflix Standard and which is dated to start yesterday.the above screenshot shows what I get when I try to activate Netflix.  I have checked my inbox and spam folders and have no...

greyman by Superfast
  • 33 replies
  • 0 kudos

Chrome Problems with billing

For the past couple of months I have been experiencing problems with the links that are provided on my billing notification email.  The link will not work on chrome.  When I try and log in directly to my account and click on the Billing tag I go into...

Customer service

Intermittent service for most of the last month reported on numerous occasions. Outages in the area was a regular excuse. I had 2 engineer visits and a hub 3 repositioned and on a second visit it was relocated and then replaced with a hub 5. This has...

Alan2204 by Joining in
  • 4 replies
  • 0 kudos

Made an offer

I was made an offer to keep me with virgin after my contract was due to expire- I’ve not received a call back to confirm and now have received a bill for the extortionate rate ! virgin team are seemingly denying that they have made this offer 

secondary account

HiWhenever I sign in to my virgin media account I am told I have a secondary account. I am using my virgin email address.  Some while ago a virgin operative told me I should log in with the details I was given when the account was set up?? The origin...

ianr38 by Joining in
  • 2 replies
  • 0 kudos

Resolved! Trying to move home

HiSo I'm trying to move home.  Believe me, it's the worst farce I've ever been involved in and that's before involving Virgin!I'm aware of previous posts on this subject and will be trying them.  I finally got the equipment to the new place but have ...

lesleyb- by On our wavelength
  • 3 replies
  • 0 kudos

Resolved! Virgin media Wi-Fi

I failed to pay my last months bill so my wife was cut off but 4 days ago I paid my bill in fu ll and I still haven’t been reconnected does anyone have any tips 

Cancellation attempt

Hi,I had arranged for an installation to take place with virgin before my current provider offered me a better deal. As i was already set up and there wouldn’t need to be any installation. I have since accepted my current suppliers offer and would li...

Rimesy by Joining in
  • 1 replies
  • 0 kudos