Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 22 replies
  • 7 kudos

Resolved! Charge for replying to appointment text

Hi I have been charged 8pence for replying to a text sent by virgin to confirm my appointment for engineer install ,is this correct ? p.s im not bothered about 8 pence just think if its correct then should be out there somewhere easily found letting ...

Greggy by On our wavelength
  • 12 replies
  • 1 kudos

Edenred voucher not received

I joined virgin media in February and when I signed up there was offer £100 amazon voucher till now I have not received any voucher I contacted virgin and was told to get intouch with amazon but they say its got nothing to do with amazon I need to co...

Activation fee, despite promise of none

Hi. I recently upgraded my services and part of the deal was a promise of no activation fee.Such a fee ,of £35, has now appeared on my bill!I cant go through the rigmarole of online chat ever again. Its soul destroying.Can i get help to look at this ...

Password Change Page Broken

Trying to help my mother in law change her account password and ii showed her how to use the forgot password button, it then sent her an email with a link to the change password page, however rather infuriatingly (a common word i use when it comes to...


I moved house in June and the services not available where I am now. A cancellation fee was added and told it would be taken off after proof of new address so I wouldn’t have to pay this. Sent this via email and accepted. Told I would have the fee ta...

SarahW74 by Joining in
  • 1 replies
  • 0 kudos

refund cheque to old address

HiMy contract was terminated last month, and there were some credit left in my account. So I think I am expecting a refund cheque from you. However I have already moved out from the old address, where I have no access to the post. Are you able to dir...

Resolved! Holding me hostage - will not let me leave!

Firstly I have never felt the need to leave full reviews on any companies forum, however on this occasion I am at my witts end and even considering just cancelling all my direct Debits.Yesterday morning 9am, I waited over an hour on a webchat for a r...