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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Netflix activation failure since 18th August

So I signed a new contract on 18th August and still cannot access Netflix. I have contacted VM over 10 times to be fobbed off with it will be fixed in a few days….click on the email… I don’t have one click the activate Netflix button in My Virgin Med...

Lisah82 by Joining in
  • 1 replies
  • 0 kudos

43” LG TV

On the 20/09/2022 because of x2 previous installation appointments cancelled by virgin we was installed as virgin stated I could have either a £200 credit or a 43” LG tv I picked the tv for our daughters bedroom after numerous phone calls which I am ...

Lufcsiy by Joining in
  • 4 replies
  • 0 kudos

Moved, merge online accounts?

Hi,I have recently moved and the installation date for my new property keeps being pushed back (despite being told it was already installed prior to our move). The latest delay with barely 24 hours notice when I had already taken a day off to await t...

Resolved! My property has listed as non-serve

Good morning to you allI recently ordered a virgin TV package with phone broadbandvery easy to order online got exactly what I wanted and saved some moneyemails kept coming to set up direct debit ,when the installer was going to come , I also got a m...

Gas6 by Joining in
  • 7 replies
  • 0 kudos

Resolved! When can I renew contract

HelloMy contract is due to run out on the 9th January, at what point can I renegotiate my contract?I have a £50 promo on my account and don't want to pay a month at full cost.Thanks

scribble by On our wavelength
  • 2 replies
  • 0 kudos

Genuine text message or scam?

I have received the following text message this morning. My elderly mother  in law is called Maureen and Virgin do have my number as an emergency way  to contact her as she is deemed vulnerable.  However I am wondering if this is genuine or not and d...

rnmh1964 by Tuning in
  • 2 replies
  • 0 kudos

Resolved! Changing Name on Account

I've reached the point where I've tried everything else and this is literally a last resort.Virgin Media quote: "We’re going to make everything as easy as possible for you – we just need you to complete and return this form and attach a copy of your ...

yoksnod by Tuning in
  • 4 replies
  • 0 kudos

Netflix Activation

Recently renegotiated my Contract which became active as of 07/11/22.Netflix standard is included in the deal however I have  Still not received my activation email despite numerous trips through customer services. Was on Virgin Media app and the act...