Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
So I signed a new contract on 18th August and still cannot access Netflix. I have contacted VM over 10 times to be fobbed off with it will be fixed in a few days….click on the email… I don’t have one click the activate Netflix button in My Virgin Med...
On the 20/09/2022 because of x2 previous installation appointments cancelled by virgin we was installed as virgin stated I could have either a £200 credit or a 43” LG tv I picked the tv for our daughters bedroom after numerous phone calls which I am ...
Hi,I have recently moved and the installation date for my new property keeps being pushed back (despite being told it was already installed prior to our move). The latest delay with barely 24 hours notice when I had already taken a day off to await t...
Good morning to you allI recently ordered a virgin TV package with phone broadbandvery easy to order online got exactly what I wanted and saved some moneyemails kept coming to set up direct debit ,when the installer was going to come , I also got a m...
HelloMy contract is due to run out on the 9th January, at what point can I renegotiate my contract?I have a £50 promo on my account and don't want to pay a month at full cost.Thanks
Hello, We ordered Virgin Media broadband on the 25th August for the £100 Amazon Gift Card voucher deal, however the email we received states that we should have also received a WS or CH number. We do not have these or anything with a 7 digit or 10 di...
I have received the following text message this morning. My elderly mother in law is called Maureen and Virgin do have my number as an emergency way to contact her as she is deemed vulnerable. However I am wondering if this is genuine or not and d...
I've reached the point where I've tried everything else and this is literally a last resort.Virgin Media quote: "We’re going to make everything as easy as possible for you – we just need you to complete and return this form and attach a copy of your ...
Can any moderator help me get my nextflix account unlinked from my virgin please so I can change my payment method with them
Recently renegotiated my Contract which became active as of 07/11/22.Netflix standard is included in the deal however I have Still not received my activation email despite numerous trips through customer services. Was on Virgin Media app and the act...
