Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsNetflix issues. Hi, Whenever we watch something on Netflix the programme starts, runs for about 30 seconds and then the screen goes blank for about 10 to 15 seconds and then plays the programme again. Is this an iss...Account number I can’t seem to find my virgin account number anywhere that the o2 would accept to link accounts, currently paying 2 bills which I don’t think I should be. Infuriating 'IDF-12B' error when attempting to sign in The title says it all really - I haven't been able to get into my account for a number of months now, and clearing browser cache/using alternate browser/performing ritual incantations has no effect a...IDF-12B Fault I have been trying to log into my VM account for weeks now. Once I put my email address in I get " Sorry, we can't sign you in just now Don't worry, it's just a quick pause to help keep your accou...IDF-12B Error I’m unable to log into my account due to the dreaded IDF-12B error. I’ve tried on several different devices now all without a VPN active on them. Any advice? Netflix email activation not received Hi, I’ve for through the VM chat support 3 times to ask for a Netflix activation email and each time they’ve said I should be getting it in 24hr, 48hrs and recently next 3 hrs. It has been over a wee...Can't access account. I had my service installed yesterday and everything works fine except I can’t access my account settings. This error comes up on any platform. I've tried the mobile app and both desktop chrome/firefo...Chat team started a new 2 year contract without telling me. Hello, I'm Kirsty I hope I can get help here as chat team are unreliable. I've spoke with the chat team a few times in last week or so because they added 2 years on my contract date after I moved ho...Contract Renewal Issues I renewed my contract via the website on the 3rd October for 18 months, have all the "Thank you for choosing Virgin" emails stating I've renewed my contract and what my new bill should be, but I've j...Need some help Where do I start I received my virgin media Internet today, shortly after setting it up I tried to access my account, I then got an error saying Oops, looks like something's gone wrong on our sid...
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