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Forum Posts

Account offers returning error

Hello everyone, basically I've been having emails with offers to renew my contract for about three months, whenever I click said offer It always returns a "oops something went wrong" If I try It via my account and click offers, same thing "oops somet...

Restricted services

Virgin have restricted my services out of hours, claiming I am overdue a payment. All bills up to now are fully paid. My next bill payment date isn’t until April 15th and I have more than enough in the bank to facilitate payment for this month.I work...

Sxmeday by Joining in
  • 184 Views
  • 1 replies
  • 1 kudos

Changing password problem

Hii am trying to change my main VM password but keep getting an error message saying I can’t use that password even though it shows it is a strong one. It offers a strong password but even with this, it says the same! I hope someone can help me out!T...

Changing account email address

Hi there,I am trying to change the email address link to our Virgin account. However, when I try to confirm the new email address by clicking the link in the email sent by Virgin, it takes me to a sign-in page... which tells me I cannot continue unti...

Rose198 by Joining in
  • 101 Views
  • 1 replies
  • 0 kudos

Problems changing password

Hii am trying to change my main VM password but keep getting an error message saying I can’t use that password even though it shows it is a strong one. It offers a strong password but even with this, it says the same! I hope someone can help me out!T...

Contract Date

I have recently had two emails indicating that my contract is coming to an end soon.  My contract does not end until 24th August 2024.  I am unable to get through to VM by phone to discuss.   Anyone have any bright ideas how I get to talk to someone?...

TD6412 by Tuning in
  • 175 Views
  • 3 replies
  • 0 kudos

Return Of Kit

Hi VM,My returns packaging came today, but its only just big enough for the HUB5+cables.My Stream box is in original box (designed for it).Does the return process expect both in same box or can it be returned in additional returns packaging request?A...

unisoft by Well-informed
  • 132 Views
  • 1 replies
  • 0 kudos