Hi, On my first 2 bills I have had package change charges but haven’t made any changes! It’s impossible to get hold of virgin media through phone or email so any advise would be greatly appreciated. Thanks in advance!
My contract ends on the 27th August 2024 and I'm paying £32.64 for M125 and weekend calls . Can I inform them that I don't want to renew today or should I wait till 27th July (its on saturday)? Is it better to talk to them on the phone or use the Wha...
I went through all the WhatsApp convo stuff because Virgin don't allow you to downgrade, only upgrade.... Already makes me angry. Went through WhatsApp and got asked the last four digits of my bank account and then silence.So, I'll try asking here to...
Renewed my package contract this week, previously called Maxit + 1gig fibre broadband.When I was looking online beforehand I wanted to be crystal clear that if I followed steps to renew, the same service would continue, including TNT sports. Renewal ...
Hi,I left VM in March 2022 and in December 2022 started receiving texts saying a payment was owed, we called and made this payment. They had been sending letters to our previous address although they knew we weren’t there. Fast forward to today, we...
Hi,I received my virgin media box and broadband since 13th July- I also received a text from Virgin media to confirm this. But, when I tried to make an account to view bills/ payments I couldn’t since I don’t have an account number or area code. I ha...
I never received a confirmation email after ordering broadband. I therefore don’t have an account number or area reference and so can’t set up an account. I have installed and activated my broadband but because I don’t have an account I can’t manage ...
So today after receiving a higher bill than expected due to me been out of contract I wanted to discuss reducing my package to a reasonable monthly amount, can’t do this over the phone as virgin wants me to clear next months bill as well as this one ...
Signed up for a new account in July, received equipment and my broadband is up but haven’t received a welcome email or account number.Spoke to customer services who were of no help. In the meantime I can’t set up my account, check any details or make...
Hello,I ordered the Mega Volt Bundle which included the 43” LG TV & an unlimited 02 SimThe Virgin media equipment arrived with no emails or mention of the SIM card or the 43” TVAfter a painful hour onto customer services being told “the offer doesn’t...
