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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 21371 Views
  • 32 replies
  • 7 kudos

Resolved! Billing issue that goes on and on

Hi,Long time customer of VM and happy with the service (touch wood) just looking for advice on the below.I signed up to a new deal last July.Most months since then I have been getting an additional charge of £10.99 for "streaming services/ Netflix st...

sat118 by Tuning in
  • 679 Views
  • 5 replies
  • 2 kudos

Unable to change contact phone number

I have a new phone number and wanted to change it on my account but it just gives an error every time.Sorry, the changes you made were not savedI've only got access to the old number for a little while longer so how do I get my number changed to the ...

Blakey47 by On our wavelength
  • 236 Views
  • 1 replies
  • 0 kudos

I need a new lead

How do I order one. Every time I try and ask to speak to a person, I get put though the help questions, all of which tell me my box is not connected.I know Its not connected - I need a new leadHow can it be this hard just to order a new lead

Resolved! Price Increas

Having difficulty contacting VM re announced price increase.  Quoted £15 increase is 20% increase !!  Inflation is 11%.  All I want to do is change my package on the Television.  Somebody please do this !!! 

MDR_ by Joining in
  • 410 Views
  • 4 replies
  • 0 kudos

Somehow I owe £94 from my last bill?

Got the email about my bill as usual. It’s £162 when it is normally £68. Apparently I owe £94 from my last bill. Going into my account it says there are two “credit card refunds” dated 25th of January. This is the first I’m hearing about them and hav...

elfy32 by Tuning in
  • 258 Views
  • 1 replies
  • 0 kudos

Would like to cancel my services

Hi I would like to cancel my services with you I have signed up to Giganet and their speeds are brilliant also UK call centres and no exit fees. I would rather someone from the Virgin Media team help me on here to cancel rather than calling as its a ...