Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Hi, I'm having major issues with billing. In August I changed my deal to M200 Broadband for £30 per month but every month since then I've been overcharged. Every month I have to contact customer services who, after a lengthy conversation eventually c...
Hello, I had Virgin Media Broadband installed early this year and I never received an email confirmation and so I was never able to access my account. A virgin media guy wrote my email address down but I think he used .com instead of .co.uk. I don't ...
We cancelled our account due to a house move mid November and returned our equipment to an O2 store 3 weeks ago and have a receipt from them. On trying to chase Virgin for confirmation that the equipment has been received by them and to chase the ref...
my current package is in contract to july 2023 - but i would like to cancel and move to the voom 400.(i don't use the tv/landline at all anymore) do you think i could do this without the cancellation charge?
Hi there,Both the mobile and telephone customer service channels are proving impossible to use to get through to someone. Many others are having the same issues.I'd therefore like to cancel my contract via post. Can someone from the Virgin team confi...
I've recently requested a brand new account with Virgin as the old account was in my ex husbands name. His account will be cancelled today. Mine takes over tomorrow (awaiting new equipment). The problem is that the contact on his account was my email...
Hi everyone,Can anyone confirm the email address that I send proof too when I've moved to a house that virgin can't supply internet for?I've sent an email about 6 weeks ago and heard nothing.The online chat service is abysmal and takes hours for them...
I have been trying to change the services for my Mother who is very old and has Alzheimer's. She cannot change the TV channels so just sits watching BBC1, yet Virgin has sold her a package with many channels and services which has now been bumped up ...
I can't reset my virgin media password I click on forgotten password I follow the link sent in email.. but no matter what I put in it tells me that I can't have that password choose another one I've been trying to access my account for ages
Hi - I have already complained about not receiving a welcome email, which means I can't set up the Virgin Media app. I can see lots of people have complained about this. Despite entering into DMs with a member of your team, I have still not received ...
