Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
When logging into my Virgin Media account online the following message pops up on the screen. "You need to change your sign in detailsIt looks like you’re using a Virgin Media Mail email address as your username for your My Virgin Media account.As we...
Question is above - be interested in an answer - all calls are recorded so even if not on my account presumably from our house someone can see how long a particular call took - yes?
HiI have the Volt package with Netflix included.I have been trying since end of October to get Netflix activated.I have spoken to customer services several times, had several IT tickets raised even raised complaints and Netflix will still not activat...
Hi VM team I get the below message when I try to create a VM account. I was with VM years ago. I have now returned and wish to use the same email address.Many thanks,B We're sorry to see you go Now you’ve left us, we’ve closed your account and you c...
I have had the same problem. Online suggests go to MY Profile, cannot see this! Eventually managed to get through to agents, twice stated they would action a change from paper to e-billing - empty promises! I continue to be charged a monthly fee fo...
Unable to get activated via my virgin media , getting error message. Have 2 IT tickets outstanding on this but not holding out much hope for it to be rectified. Have seen exact same issue with another customer 2 weeks ago on here who had it resolved,...
Helpneed to move cancellation date how can I do this ?
You need to change your sign in detailsIt looks like you’re using a Virgin Media Mail email address as your username for your My Virgin Media account.As we’ve made changes to My Virgin Media online security, you’ll no longer be able to use your Vir...
We signed up for a TV and broadband contract on the 15th of July with the promise of a free 43inch Lg 4k TV. Since then we've called customer care over 10 times and been consistently lied to about people calling us back or timescales of when it could...
I have just asked for my contract to be ended but virgin media said they won’t. my contract actually ends 6th Jan and so I’m 4 days over the 30 days and now they are saying I have to wait till the end of Jan now advice please as it’s now doubled my...
