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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Netflix Activation

HiI have the Volt package with Netflix included.I have been trying since end of October to get Netflix activated.I have spoken to customer services several times, had several IT tickets raised even raised complaints and Netflix will still not activat...

roy_1956 by Joining in
  • 1 replies
  • 0 kudos

Unable to create account

Hi VM team I get the below message when I try to create a VM account. I was with VM years ago. I have now returned and wish to use the same email address.Many thanks,B We're sorry to see you go  Now you’ve left us, we’ve closed your account and you c...

Bob28 by Joining in
  • 5 replies
  • 0 kudos

Changing to E-billing

I have had the same problem. Online suggests go to MY Profile, cannot see this! Eventually managed to get through to agents, twice stated they would action a change from paper to e-billing - empty promises!   I continue to be charged a monthly fee fo...

Netflix Activation

Unable to get activated via my virgin media , getting error message. Have 2 IT tickets outstanding on this but not holding out much hope for it to be rectified. Have seen exact same issue with another customer 2 weeks ago on here who had it resolved,...

basil123 by Joining in
  • 4 replies
  • 0 kudos

Free welcome gift (4k TV) not arrived

We signed up for a TV and broadband contract on the 15th of July with the promise of a free 43inch Lg 4k TV. Since then we've called customer care over 10 times and been consistently lied to about people calling us back or timescales of when it could...

Resolved! Ending contract

I have just asked for my contract to be ended but virgin media said they won’t.  my contract actually ends 6th Jan and so I’m 4 days over the 30 days and now they are saying I have to wait till the end of Jan now  advice please as it’s now doubled my...

Bronniem by Joining in
  • 2 replies
  • 0 kudos