Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsRenewal, renewal I went on the app, and saw that I had been offered a good renewal deal. I accepted and got the contract through soon after. Then, I kept getting further renewal offers, so I contacted the chat sectio...CA2004 code since engineer visit Broadband has been intermittent at best for weeks, possibly a month, TV channels had been working fine. Then out of the blue an engineer knocked on saying our property was knocking everyone else’s s...Issue with payment Trying to pay a bill for my broadband but my card changed so I’ve put in a new card, when going through the process it needs to go back to my bank to verify, but the box on your website/app isn’t big...Netflix Activation Hi Everyone, I’ve got Netflix free as part of my package but I never received an activation email. I was already a Netflix customer at the time I moved to virgin media. On Sunday I spoke with Virgi...SolvedStill no Free Gift Hi could anyone help me with talking to somebody about my free gift tv, it’s getting ridiculous now, no contact from virgin when I’ve contacted customer services, and also filed a complaint with no r...Elderly mother put on new contract without her consent - is this legal? My 85 year old mum rang Virgin/150 as her TV service wasn't working. After arranging an engineer visit, the customer service agent told her she was out of contract and tried to get her to sign up t...Marketing Preferences says I’ve opted out when updating phone number I have tried to update an out of date phone number in my Virgin Media app but when I’ve saved it it’s saying you have opted out of marketing preferences and will take 28 days to update. I can’t get i...Outstanding Balance Hi, I received an email about an outstanding balance from Virgin Media and I made a payment on 05/11/25 to clear it. However, I noticed that my Direct Debit is still scheduled to come out on 07/11/25...Random Add-ons on bill After grumbling for ages about horrendous price increases for my TV and broadband package I looked at my bill in detail and found that apparently I'm paying extra for TNT Sports and a Kids package. N...new account with Virgin - log in loop Seems to be a popular topic—New Virgin Media customer. I just can't log in. It asks for passkeys, which I don't work, as it says there isn't one, then sends an email to verify. Clicking this takes y...
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