Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Hi I bought Broadband two weeks ago, but I haven't received my account number or area reference on my welcome email it just states what I will be paying each month I was trying to create my account which I can't with no account number or area referen...
I renewed my contract back in Oct 2022, having negotiated a much cheaper deal than was being promised at the time ...little did I know that there was a huge price hike around the corner!two questions:I have yet to hear from Virgin about any price inc...
Hi I am furious with Virgin, I discussed an amount to pay each month £54 but the bill always said more, I was told each month the difference would be credited and that it would always show in arrears, a length of time (contract) was not discussed. I...
I believe that until now if, for whatever reason you have to break contract for example you have to move somewhere where VM cannot provide a service, you will pay everything outstanding on the contract - eg if you pay £100/month and have two months r...
Hi, Is there an ombudsman to contact re complaints against Virgin Media? We had a complete loss of services for just over a week. Eventually an engineer came out to resolve the problem. The automatic compensation gave just £8.40.Checking the conditio...
i have found a old virign debt on my credit file of 20 pound when i have contacted virgin they have said my account does not exist and if i was to pay this 20 pound it would go no where am chasing my tail at the minute this is the only thing stoppin...
I've just left VM, and have my Hub3 and (approx 8 yrs old) TiVo box ready to return.But the email telling me to return them or else be charged, says the Value I might be charged is £zero for both items.So why should I not recyle them instead ???(no...
Need to view 2 a bill from an account thats been changed over due to a new contract. Can't see any way to view previous account that was associated with the same email. [MOD EDIT: Subject title changed for clarity]
Hi all. Added the Asian mela pack 5 days ago online. Got a confirmation email saying Estimated activation date:Tuesday 11th April 2023.Do I need to reboot tivo for them to show or is it supposed to be automatic as they're not viewable at the moment
I still haven't received any email or letter from Virgin about the widely reported price rises. I re-contracted on 5 January this year and my contract runs until July 2024. Does this mean that I won't have a price rise this year? What about if the pr...
