Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsMissing £25 Just Eat voucher I was supposed to receive a £25 Just Eat voucher with my wifi in September. It is now January and I still have not received the voucher. I have checked my primary, junk and spam and there is nothing ...VM/O2 account locked My account has been locked since the 3rd December 2025, I have phoned O2 and VM several times, and still nothing has been sorted. Can someone help and get my account unlocked? It was VM that locked ...MVM/O2 issues! I have been trying to sign into MVM to pay my bill for the past few weeks now, however it won’t let me do so unless I merge both MVM and my O2 accounts. My O2 and VM emails are different so during ...Home Move - Virgin Media signed me up to a new contract without my consent Bit miffed as today I found out VM have signed me up to a new contract without my consent when I moved the existing service to a new house. I’ve been reading several similar threads on this website a...Free Netflix I upgraded to a package with free netflix early November. Despite numerous calls to customer services. I still do not have the Netflix link. It has been referred at least twice to IT with a 10 workin...Unable to link my virgin media account with my virgin media 02 ID I am unable to link my virgin media account with my virgin media 02 id as I no longer have access to the email address that is on my virgin media account. I haven't used that email in probably over 1...Appalling customer service On 27th December my 80 year old dad stopped receiving email via his desktop client. He tried logging on to my virgin media and got a message saying his account has been locked. He phoned support ...Refund for something didn't want I accidentally clicked on an adult channel. I was browsing through the channels, and it said Press to preview.' I thought that's all it would do. But it didn't. And it ended up paying for something I...Renewal difficulties Looking through the forums, it seems that people are having difficulties with renewals. Same here. I renewed for two years yesterday, got a confirmation via email but on my Virgin media it's showing ...I want to close my mother’s Virgin Media account I hold power of attorney for my mother. As she wasn’t able to set up her own account, either my sister-in-law or my sister completed the application process. In August this year my mother went into ...
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