Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsContracted service change hasn't happened I'm due to start a new contract today. I'm changing from M125+TV+phone to M250 only. The change was agreed on 07/12/2025 but is due to take effect today due to the 30-day notice period. The new contr...Missing £50 Just Eat Voucher I signed up for the Virgin Media student deal in September and was promised a £50 JustEat voucher. It is now January and I have still not heard back regarding this. I have checked my spam/junk folder...Missing £25 Just Eat voucher I was supposed to receive a £25 Just Eat voucher with my wifi in September. It is now January and I still have not received the voucher. I have checked my primary, junk and spam and there is nothing ...Netflix I have recently changed my package. The original package included Neflix Standard as an add-on. When I received my new contract it included Netflix Standard plus adverts. To continue with my advert...VM/O2 account locked My account has been locked since the 3rd December 2025, I have phoned O2 and VM several times, and still nothing has been sorted. Can someone help and get my account unlocked? It was VM that locked ...Home Move - Virgin Media signed me up to a new contract without my consent Bit miffed as today I found out VM have signed me up to a new contract without my consent when I moved the existing service to a new house. I’ve been reading several similar threads on this website a...Can't access account settings I had my service installed yesterday and everything works fine except I can’t access Account Settings. The page won’t load and shows: “Oops, looks like something's gone wrong on our side. Please try ...Can't log into My VM - "Oops, looks like something's gone wrong on our side. Please try again" It's been three months since my broadband was set up but I still can't log into my virgin media account, no matter what computer, browser or mobile I use I get the error message "Oops, looks like som...Password resetting Does anyone know how to reset their Virgin Media password. The one I used for years suddenly stopped working and I can only get into my account by using the Forgotten Password Link. This allows me to...Renewal difficulties Looking through the forums, it seems that people are having difficulties with renewals. Same here. I renewed for two years yesterday, got a confirmation via email but on my Virgin media it's showing ...
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