Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I had occasion to contact Support 2 days ago (my last call to them was Donkeys' years ago) as my Modem had stopped working. Back in the old days, I could speak to a human and, if I'd forgotten my account password, I could offer a couple of suggestion...
Hello.For reasons that cannot be changed, I have two accounts bound to a single email address. This means I can only see the one account in my account controls and details. I'd like the most recent account moved to a different email address, but I ca...
I'll try to be concise, but it's not my strong point!10/4/23 Virgin engineer due to squirrels having chewed our cable line outside the house (not the first time the squirrels have done this!).Engineer installed a temporary cable, mainly on public lan...
HiCables have come away from a building I manage and are now hanging down and laying on an external balcony and hanging down onto the flat roof of the bin store room next to 7-12 Huntsmoor House, Chipperfield Road, St Pauls Cray, BR5 2LW.Please can t...
HiWant to physically pay Virgin media cash at a branch?Does anyone know their specific bank payment details (Bank, sort code etc) please?Understand the reference number that needs to be given. Just not sure at what bank to do this.Thank you
Hello! where can i find area code reference? My post code ts10 1ex.I don't received welcome letter. Thanks
Wasn’t sure which board to post this on, hopefully this will do. Was just wondering when my new package would be activated? Upgrading to a better package and I assume it’s going to start on my usual billing date but want to make sure before anything ...
Today I was close passed by one of your vans to the point I had to move over as it was that close. In the video evidence I have he clearly DOES see me as he makes a very poor effort to move over. When freeze framed the reg number is clear and as can ...
I've just left VM under the terms offered in the price increase email. iE notify them by a certain date and there are no Early Disconnection Fees. I did thet and the agent I spoke to confirmed same. Last week I received the final bill and it had a ...
Hi all, I hope this message finds you in the best of health! basically around 9 months ago I took out broadband. On the 14th of this month I upgraded to tv and telephone and my engineer fitted everything in yesterday. I’m happy with everything but I...
