Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Unable to create account

When I was ordering Broadband+TV for my new flat, the onboarding had some issues which forced me to sign up over the phone instead. This was then done without using an email and the email I used when I failed to order seems to be connected to an acco...

gmv0303 by Joining in
  • 1 replies
  • 0 kudos

Cancel Engineer Visit

VirginPlease cancel the engineer appointment on 3 January 2022. I will provide more details in private.I was sent a text asking me to cancel or change an appointment or be liable to a 25 Pound fine if I am not at home only to be greeted with "We coul...

NateOR by Joining in
  • 4 replies
  • 0 kudos

Disconnected early

I’m moving home and called to see what installation dates were available, as it was nearly 3 weeks wait I said to cancel and I would use internet at current home and phone back - then today they have disconnected me and I’ve been advised 48hours for ...

hayzy by Tuning in
  • 6 replies
  • 0 kudos

Resolved! Upgrade Package Not As Agreed on Whatsapp

Good afternoon,I was wondering if a mod would be able to help me.Recently I attempted to upgrade the broadband speed on my Virgin Media package via the web portal, as there was a great deal to bump up to 1Gig.Despite placing an order on 14th December...

lmac10 by Joining in
  • 2 replies
  • 1 kudos


I have been chasing VM since October about the free TV. All they keep saying is that they have filled in an exception hardware form and someone will contact me back within 72 hours. No one has ever contacted me. I have spent hours upon hours on the p...

Cant log in

Good morning,I had to changed my virgin media tv account due to a password leak. All done. Said it was successful, but when I log in it says my email/password is incorrect. My password isnt incorrect, nor is my email. I am using the email its telling...

KatCo by Joining in
  • 1 replies
  • 0 kudos

missing amazon voucher

Hi, it has been 75 days since i have had virgin media, and still no sign of the voucher, i contacted topcashback believing it was them that may be handling it due to the time i have waited, but they have assured me it is you who i have to deal with, ...

Jayjag by Joining in
  • 2 replies
  • 0 kudos

Account deactivated and wifi disconnected

I have just moved into my new flat having completed a home move to which appeared to have been done successfully and I received a new cable to my new address. I have noticed today when I went to plug in wifi that my account has been deactivated and m...

Lcamm by Joining in
  • 4 replies
  • 0 kudos

Resolved! O2 Priority App - Oops, something went wrong

Hi, ever since trying unsuccessfully to obtain Peter Kay tickets, I have never managed to log into the Priority App, using the "Log in with Virgin Media" option, as it always brings the same error "Oops, something went wrong".I have logged out and ba...

RichJW1 by Tuning in
  • 12 replies
  • 0 kudos