Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 30 replies
  • 7 kudos

VAT invoice

Hi - I need to get VAT invoices for my Virgin Media bills. Does anyone know how to do this or where they might be found? Thanks in advance.Soluna

soluna by Joining in
  • 1 replies
  • 0 kudos

New packages

Why is it virgin offer all these great deals for new customers but won’t offer it to existing customers who have been with them for years,just been told I can add sky sports for £30 odd a month,yet they offer a package with 500meg,same channels and s...

paull37 by Tuning in
  • 1 replies
  • 0 kudos

Logging in to My Virgin Media.

I cannot login to My Virgin Media, it says my email is invalid. However, if I ask for my email it gives me exactly the same as I am inputting. It seems to be a common problem. I've try all the suggestions I can find but without success. A resolution ...

mikeg5 by Tuning in
  • 7 replies
  • 0 kudos

wont let me register for my virgin media

i have recently got virgin media broadband but wont let me sign up for my virgin media. just keeps saying cant use that password even though i have used all the things it has asked me to use to set up the password. i cant view my bills online if i ca...

SARAH890 by Joining in
  • 1 replies
  • 0 kudos

Cancel or renegotiate

I’ve spent 5 days on web chat on WhatsApp trying to cancel my VM services! Anyone any ideas on how to actually get to speak to someone. Am in South America visiting family and time zone does not help! 

giangi07 by Tuning in
  • 10 replies
  • 0 kudos

Phantom charges to bill

I've been charged an amount for package changes that I did not request. The requested changes are in my upcoming bill. Any attempt to get clarification were met with various creative excuses, none of which made any sense. These bills are auto-generat...

9SRL by Joining in
  • 1 replies
  • 0 kudos

Verify email

Hi, I can’t access my account, it says I haven’t verified my email and I don’t have the email and when I request the new email it’s doesn’t send and I’ve tried to reset password. So I need to verify my account before I can access