Hello, I need your kind support please. An agent by mistake updated my contract without my consent and I was charged an amount that has not been on my signed contract and an upgrade fee. I have contacted client support more than 12 different occasion...
This has been ongoing since 26th February not yet resolved. contacted VM as they text me saying you were unable to help by email. They were unable to help me and the 2nd girl I spoke with was actually trying to help but unfortunately couldn’t when...
I am trying to find a break down what my package is costing...I cannot find what my telephone is costing each month, how do i find this.
Hello,I am no longer a virgin media customer. My disconnection date was the 2nd of June. I received my final bill which had me £19.27 in credit. It is now the 4th of July and I've just recieved another bill for £45.73. Can this be looked into as a ma...
I have been trying to contact virgin for a week as I am moving home. Goes through a lot of questions through an automated service then stated transferring to agent. But have waited fro 30 minutes to an hour with no answer. Could someone help ad it is...
I registered an account back in March but cannot access my broadband account. I just get error code AP103 or DF01. Any ideas what is wrong?
Can’t believe yet another issue!My package has been upgraded today without my consent including a part we didn’t order and a price increase. Have rung to get it cancelled but it’s still showing the upgrade. Would appreciate if someone could take a lo...
I have never received a welcome pack or e-mail so I don't know my account number or area code. I need them to sort out things with my account and register Virgin Media. I also can't change settings with my network without them
I haven't received my welcome eamil and unable to access account
Hi,I tried to phone , webchat with Virgin team to book my Moving house installation at the new address. It is nothing short of a nightmare so far. I was promised a call back by the moving house team as they can't find my new address in the system but...
