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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 21228 Views
  • 30 replies
  • 7 kudos

Contact me

Hi can someone from pease call me on my number virgin already has or please email me with this email [REMOVED]@hotmail.com it’s about payments as I can not make any calls        [MOD EDIT: Personal and private information has been removed from this p...

OMDJordy by Joining in
  • 431 Views
  • 4 replies
  • 0 kudos

Resolved! Cannot login my CGNV4 after a factory reset

I am having problems seeing other devices on my network so have tried logging into my CGNV4 router to see if it is a configuration issue.However at first I simply could not get to the admin login screen, 192.168.0.1 just would not connect and timed o...

prustage by Tuning in
  • 866 Views
  • 8 replies
  • 0 kudos

New contract not what I had negotiated

I’m not the only one who’s found this I see. I rang Retentions with every intention of leaving, having already made other arrangements. The agent eventually offered me a deal that I was willing to accept, but with the firm proviso that it should be a...

derryck by Tuning in
  • 340 Views
  • 3 replies
  • 0 kudos

Re-contract Deal agreed on phone not honoured

Very frustrating issue - having initiated cessation of service back in October 2022 I was contacted by 'retentions' and taken through what could be offered over the phone to get me to stay.The agent, English by the sound of it, was very pleasant.  He...

g0akc by Problem sorter
  • 405 Views
  • 2 replies
  • 0 kudos

Cancelled but sent pre contact email?

Hi, i cancelled my broadband last Thursday, via whatsapp, due to the price rises. I received a confirmation email stating my service will end on the 25th of march 2023 but yesterday i received another email with pre contract documents containing a ne...

Raffy1 by Joining in
  • 489 Views
  • 3 replies
  • 1 kudos