Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 20 replies
  • 7 kudos

Bill Payment

Hi, i joined VM in Sep 22. I gave them my bank account details and DD was setup. A little later I changed banks and I told VM via a phone call and changed my DD. This shows up on the app okay but I can’t log onto my virgin media. Payment has not been...

72Jay by Joining in
  • 2 replies
  • 0 kudos

On Demand

Hello, I have been billed for a boxing match through On Demand.  I was abroad at the time and there wasn't anyone at home that would have initiated this.  I have spoken to Virgin Media and they have said the only way this could have been initiated is...

Early Renewal?

Hello, Been with Virgin Media for a very long time, since they took over NTL Telewest, so never had the advantage of a 'special introductory deal'.  Current 18 month contract expires in January and rather than contact retentions in the run up to xmas...

mikewot by On our wavelength
  • 3 replies
  • 0 kudos

Free LG TV Offer

When I signed up I was promised a free LG 43" TV. I haven't had any correspondence about this or when it will arrive. What do I need to do to claim this?I got the £85 bundle and ordered direct with Virgin Media.

Unable to Manage my account online

I am unable to manage my account online.  When I type into the address bar in edge I get:Bad RequestYour browser sent a request that this server could not understand.Size of a request header field exceeds server limit.If I do the ...

Resolved! Broadband suspended

Hi , I’m with a billing agency called resooma and billing better and I had trouble with my payment being received due to an error with direct debit being set up. This resulted in me having a late payment which in turn led to my Wi-Fi being suspended ...

Anonymous by Not applicable
  • 3 replies
  • 0 kudos

Loss of service - help!

TV & broadband worked fine yesterday. Late afternoon Virgin Media engineers visited my street, since this my Tivo TV box & broadband aren't working. It seems that the TV & broadband signal have been altered. Last light on right side of TV box is stea...

Seren11 by On our wavelength
  • 1 replies
  • 0 kudos