Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsUK customer support telephone number Does anyone have the phone number to the UK based customer support department? I used to have it and have lost it. Just to be clear. No, I don't want to talk to an AI bot or discuss it via privat..."There is an outstanding balance on your account...." The fiasco strikes again! ! A few months back Virgin Media managed to annoy many customers by falsely emailing about "outstanding balances". Looks like the cockup has occurred again. My direct debit is usually taken on 29th o...Just eat voucher I installed my broadband on the 15 September and have yet to be sent an email about activating this £50 voucher. The deadline for activating it is the 30th October yet when I try and call for help th...Closed my account but virgin not available at my new address Hi, I have recently moved house and wanted to take virgin with me, but this isn't possible. So, I have closed my account Oct 10th and had to send proof of my new address to have the early cancellat...Didn't Recieve Registration Email Hey, I joined Virgin Broadband a few weeks ago and I never received a registration / confirmation email. So I have no idea how to register my account because I don't have any bills with an account ...The service from VirginMedia is getting worse by the day I am having severe problems with VirginMedia. The service from VirginMedia is getting worse by the day, and now an issue or problem arising that could be corrected or answered in a few seconds now ta...Removal of all virgin media equipment outside How do you remove all the VM equipment outside. Do VM do this for you? Contract date not changed when moving I took out a virgin media contract in September 2024, and moved house over the summer keeping Virgin as my phone and broadband supplier, and not changing my plan. Having checked online, my contract ...Free Gift TV I haven't received my free gift TV (one of the key factors to me signing up to be honest!), despite it being 55 days after my services going live - which is the stated time. No one has been in touch...Netflix charging issues My virgin package apparently includes Netflix with ads and I can upgrade to standard without ads or to premium. I thought that I would be charged a top up i.e the standard without ads less the usual...
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