Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsEnd of Contact offers for renewal I believe that VM and other operators are obliged to offer loyal customers new deal options including new customer offers at the end of contracts, as below. "Clearer End-of-Contract Warnings: When y...Being punished for staying with VM FOR OVER 13YRS. Apologies in advance for long narrative. My contract was hiked up in October 25. I can't complain because I didn't notice the email or read anything. So technically I'm at fault. Unfortun...SolvedArea Reference Number Request I'm trying to link my Virgin Mobile account to VMO2. I have all the other relevant info but I can't find a 2-digit area reference number for my account. My postcode is ME10 2LT if that helps. Moved out of Virgin Media area Hi, I recently moved to an area not supplied by Virgin Media. I have provided proof of the move that has been accepted, and was told a credit would be applied to my account to cover the early exit ...Credit not being applied to account I'm not sure if this is the best place to get this resolved, but I'm having trouble getting promised credit applied to my account without being brushed off by Virgin Customer Services. About two we...VAT on Bills Hi, I've seen other posts about VAT that appear to been resolved via DMs. I would like my monthly broadband bills to show VAT if possible? Or a separate monthly VAT invoice would also be fine if that...Incorrect email Have had a nightmare lately with the hub and cam connect as part of the reset I had to sign in using the virgin o2 set up? Once again it is asking me to link my accounts however it shows a partial H...Chasing up order Finally got around to negotiating a better deal, a couple of weeks back, after far too long paying way too much. As part of the conversation, I'm getting a new Hub and a new TiVo box (mine is ancien...Password chnage When trying to change password I get to the Virgin O2 page which loops continuously with 'Wait a moment displayed'. Tried several times with same result. Ideas plaeas Can't get to View My Bill The email notifying my latest bill quoted a higher figure than my usual amount so I wanted to check the breakdown. But I can't get the bill to display. When I log into my account I just go round in c...
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