Managing Your Account - Cable - Page 62

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Getting overcharged after calling to complain multiple times

I have been getting overcharged since joining virgin media. I have called numerous times to complain about this and the call centre staff say they will rectify it but I’m still getting overcharged. Can someone please help me with this?

being overchaged on broadband last few months despite contrat stating different price

this is the closet i could find to my issue on the boards, apologies if its incorrect, but im being overcharged for last few months now on my internet contract i still have 7 months remaining so it should be still original pricing, seen many others w...

Pre contract agreement email

Hi,just wondering if anyone can help ,my contract is coming to an end in a couple of days so I was thinking of cancelling due to the huge price increase that would take place if I didn't cancel or renew,anyway on the My virgin media app I had a Renaw...

THANK YOU to Michal tech 53306

I want to say a HUGE THANK YOU to the Virgin technician who visited my home in area 30 at 8am on Thursday 9th Nov 2023. His name is Michal and his technician number is 53306. He called to carry out some repairs and tests. He was extremely helpful an...

Billing

I recently left virgin due to the increase in price at the end of my contract, and the fact it took me countless attempts and hours on the phone to speak to someone about my renewal. I then had an email on 23rd october advising I still owed £22 and t...

Resolved! Phone disconnected by Virgin

Entered into a 30 day notice period on 30/10/23,immediately the phone was disconnected.Reported the issue to Virgin after spending hours on mobile and spending all my credit.Engineer turned up today 7/11/23,spent ten minutes attempting to fix but was...

Virgin media account

I have recently moved home and a new virgin media account was made for my new address (no one told me about this) all my wifi settings have reset and when I go to log into my online account to, change settings, view bills or look at potential upgrade...

Resolved! Incorrect Late Payment on Credit File

You have marked a payment due today as being late on my credit file; please resolve it now.

Accessing bills more than 12m old?

Hello everyoneDoes anyone know how to access bills older than 12months. Have tried my online account - but 12m is the oldest bill I can accsss. Just needs to be my regular bill for what I need? It seems a common query but only resolved throough an...

Recabling visit

HiI recently had an engineer out for the second or third time as we had an extension built and the incoming cable from the street was cur and lost. The last engineer said his manager was putting in a total loss work order to get the recabling from th...

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