I am having the same issues! I have renewed my contract, got the documents but the app is still showing the the old agreement. This means I can’t add new things to my package! [MOD EDIT: Post split to create own thread]
Hello, Seems I have the same issue, can't find the communication settings anywhere so can I have ebilling turned on please? As dont ever remember being told about a fee for paper bill. [MOD EDIT: Post split to create own thread]
Hi all, looking for some help/advice. I recently moved home to a non-serviceable area and my service was disconnected. I have since had the final bill, which has been paid and that included a service disconnection fee. I was informed that if I sent e...
Hi, How can I get help with VM contract cancellation?I've had a bad experience last time when I was misled on the phone by VM customer service. and they didnt cancel when they had said it was all sorted.Please can VM rep contact me?
I've been waiting all week for a cable repair which has been cancelled three times. I've been in a WhatsApp chat for 2.5 hours to find out when it has been rescheduled for. Why are any of us still virgin customers?
Hello. Any advice appreciated please. Virgin media have basically completely screwed me.I took out a package with them where I was supposed to receive a SIM card and tv services. They never sent the SIM card. I paid for the service for over a year. C...
I am disgusted and stressed. This week I stopped having access to TNT sports. I renewed only last month with the same existing package including TNT sports at new price for 18 months. I now login into my virgin media to see I am out of contract again...
Hi, I have just found an expired cheque, dated 06/2021. How do I go about getting this cheque reissued. I am no longer a Virgin Media customer. Many thanks
I got a letter from Virgin saying that my broadband fee would rise to £55.48 on 24th Sept.2024. I phoned in to cancel my service ( only then told that I could continue service at near existing price of £38 - unfortunately they didn't mention this in ...
Hi,I've paid Virgin to install Wi-Fi to a house I'm moving into, where there is no broadband currently installed. My experience with Virgin however has been extremely painful and proving to be nigh impossible. I placed the order over a month ago (30 ...
