Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Services disconnected before date requested

So requested to cancel initially on the 5th January today. As i had to port my telephone number i called up about a week ago asking if i can leave the services on till my Direct debit date the 16th January so gives enough time to port.Unfortunately, ...

smurf786 by Joining in
  • 2 replies
  • 0 kudos

Engineer cancellation

I had an engineer booked for tomorrow, I have cancelled this and have received a text message to confirm. I have now however just received a text message saying the engineer is arriving. I cannot see this in my account and want to ensure the engineer...

Itemised Bill and Can't access my account.

I wonder if you can help. We've had a bill come through for £130.50. Which we're happy to pay as long as it's correct. I asked someone over the phone if we could have the bill itemised month by month but they sent the bill saying this month, and the ...

XanderX3 by Joining in
  • 1 replies
  • 0 kudos

Resolved! Sca required

Good morning I have tried numerous times in paying my bill without success as it keeps saying sca required by virgin why isn’t virgin updating the systems in order for customers to pay there bills 

Account set up

Hi a friend of mine has just had his broadband installed however when he tried to set up his account he put an incorrect email address in and therefore cannot receive the 'verify email' link. Is there a way to get this reset? regards TJ

Not received sign up voucher

I signed up for Virgin Media M500 on September 7th, through the link to receive the £100 Amazon voucher. I received the email 'An update on your gift' that stated it will be up to 120 days to receive the gift. It is now past 120 days and not heard a ...

Compensation question

Wondering if someone can help me on this one; I reported a total loss of internet service from the night of the 23rd of December that persisted until yesterday (5th of January) with no internet at all, the router was unable to lock on to the network....