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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

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Refer a friend

Hi I wonder if anyone can help. My nephew referred me to Virginia for their largest package and 5 phone contacts 3 months ago I rang today to see what happens with refer a friend 50 pounds and they told me I hadn't been referred I said I had as I use...

Moving home = Higher price new contract?

Hello, I am moving home with Virgin Media broadband (18 month ends on January 2024)When I first booking my move in Dec, the bill is fine, keeping £24 per month as current. Once I changed my moving day (still on hold), I received Virgin media's emails...

Rewards not received

Hi, Hope you are all well. Once I joint ur plan my girlfriend referred me and we are said will get 60 pounds rewards each. It has been around 3 months but both me or my girlfriend haven't received any rewards yet. It should be 60 pounds each, could y...

Credit amendment

Can somebody please help as running out of options.Cannot get hold of credit amendment team via email as unresponsive. Been in contact to virgin media multiple times via phone call and whatsapp and cannot give me a phone number or transfer to credit ...