Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I'm currently experiencing a frustrating experience with a complaint I raised regarding cancelling a virgin media contract. Virgin media website https://www.virginmedia.com/help/cancel-virgin-media says I can cancel by post. As I had 5 accounts t...
I just checked my account today to see that may May bill will be 19% greater than my April bill. I have not received any emails or letters about this and there is no message or notification on my account page to give me my "break" option. I have sub...
I set up a new virgin account last month. However the emailaddress is still the same as the old account so myvirginmedia account is showing all the old details. Can someone help me get rid of the old info and replace with the new. I really want to ma...
Hi. I understand the search and not bothered but why is there an actual file added. I presume monthly payments will be on there. I don't have debt with VM, I will have a monthly bill. No one else has a file apart from companies I have debt (credit ca...
Last month I attempted to pay my bill but when I tried to do so I was informed that my bill had already been paid( I couldn't remember paying it at the time but then thought that I clearly must have)Roll forward to today and I've just been informed t...
Hi Admins, Please move this to a relevant group if required. After I have placed the home move transfer request, the installation date has been pushed further and further.Initial installation date was given for 17th of April, it then changed to 2nd o...
3 hours so far on the phone and still on getting lied to and treated like a fool.telephoned you in march following price increaseafter an hour with a very helpful person, agreement that you would hold price increase until 13.11.2023also found out tha...
HelloSomething very strange is happening - I re-negotiated my Ultimate Volt package back in March. Like others, today am getting emails from Netflix saying my account has been suspended, and then another email saying what my monthly payment is from N...
Got the same issue 8 months later. Still broken links and no ability to check fundamental things like your bill online.
I have recently moved out of my property and will be letting it out in a day or so. Is it possible to transfer the Virgin Media account to the new tenants?
