Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsCustomer Support Since I joined VM years ago for broadband I have never been able to access my account via the APP, numerous calls but no joy. Recently I decided to add TV to my package and drop SkyQ but without acc...Area code for ST6 5PE Trying to find the area code for ST6 5PE for my parents who are in their 90’s and due to a family crisis we can’t access the existing account and unable to find anything on the website - thank you Equipment return Hi, Same problem here. I returned the equipment, call them on the phone, went through their official complaint process: nothing! Now my credit score is affected and for someone who never made a lat...Broadband bill overcharge Hi, My 18 month broadband deal ended in November and before it did I changed to the monthly social tariff. Now I am being charged nearly 3 x more than I should be and I cannot get hold of an agen...Contract renewal removed add-ons I accepted a contract renewal via email offer which was the same as my current package with all my current adds ons listed. The contract has just come thru and the Sky Sports UHD add-ons have been re...Move box to different room Hi, I’m trying to find out the cost/how to book an engineer to relocate one of my extra 360 boxes into a different room. Can't access VM broadband account settings. Hi, I've had VM fibre nearly a month and still can't access the broadband accounts settings. I consistently get the same error of 'oops looks like something's gone wrong on our side'... I've reinsta...£50 voucher??? I signed up using your student deal and supposed to receive a £50 just eat voucher?? Services have been active since the start of October and i haven’t received anything??? My partner was previously...Free Netflix Hi. I've been a VM customer for a number of years now and recently renewed my contract to bring the price back down. Just after this I saw that you can now get free Netflix. The pages I've seen on th...Account problem - unresolved for 4 months Hi. Since I was forced to create a virgin media O2 account I can’t log in and I go round in circles. My virgin media account isn’t linked and I can’t create the link. Called several times over 4 mont...
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