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Forum Posts

Contract Renewal

Hi,My contract is expiring soon.  On the "My Virgin Media" page there is button "View Your Deal".  Alas when I take this option all I get is a blank web page which is constantly refreshing.I've tried clearing cache and cookies, and tried two differen...

BillBudd by Superfast
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Resolved! Engineer failed to arrive, no contact.

Have had a problem with V6 box since Monday, green screen of death. Called 150 Tuesday and an engineer was booked for Thursday between 4pm & 7pm. Had four emails all confirming the date and time. Waited in for over 3 hours  and engineer failed to arr...

Missing Engineer Appointment

I had an engineer appointment scheduled for today, and the engineer has not shown up. I received a text message this morning confirming the appointment for today as well. Furthermore I have since gone onto my account and seen the date of the appointm...

Missold Maxit TV renewal - TNT Sports

My Maxit TV renewal was missold to me. I was very clearly informed that if I renewed I would do so "without losing anything", which clearly includes TNT Sports:When presented with my renewal deal, I could also consider adding to my package. Although ...

Screenshot from 2024-09-20 13-49-23.png Screenshot from 2024-09-20 13-50-42.png Screenshot from 2024-09-20 13-51-01.png

Contract missing as well as TNT sports

HI,  I Clicked on the 'renew my package without any loss' the other week, saw the price and thought great...but since then i have not received my contract, and lost access to TNT sports. My package from Virgin media included MAXIT TV (and TNT sports)...

I have the same issue and numerous Customer Services representatives cannot remove it (or the £18 add on charge) from my 30 day rolling contract after my last contract ended.I'm hoping OfCom can help.

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