If I move house locally within the same town.I am entitled to a SH5 upgrade from SH4 that I already have in my house currently.The SH4 has been with me for about 3 years.I want to future proof the house when VM upgrades the network.
HiWhen i try to login into my account on website i get infinite loading screen that does not progress past this screen
One of the worst customer services I have ever come across, after my bill more than doubled understandably I was not impressed, however, this was not the worst part. After contacting customer services to discuss the first time only to be offered an i...
Hi I am trying to sort out my mothers Virgin Account. She can't remember the memorable word so I have been unable to get any help via telephoning helpline. I have been told twice that the memorable word will be posted to my mother's address 2 weeks...
Today Virgin Media tried to debit my bank account for my latest bill, however they tried to charge my old bank account and not the one I had amended the payment to. I also changed the payment date to later in the month and the payment was also more t...
So I’m the type of person to pay my bills early so I know it’s paid for and I recently paid my bill of £64 a week early and I got confirmation that it was paid via email and my bank but on the app it says I still need to pay it so do I leave it be or...
I have my new hub, all set up but I haven’t received my “welcome pack” email. im trying to set up my Virgin Media account but I can’t do so without the details included in said email. any help given is appreciated
2 years ago I changed broadband service, and during this change I was told to pay my next bill like everything is normal, and the whole amount paid would be sent back to me via cheque, now we are two years on and I still have not recieved that elusiv...
Any way of contacting virgin to claim the refer a friend bonus. I got my father in law signed up and he is due to go live this week but I am not sure what to do with the 'link' you get when you try to process it.Any help appreciated Alan
How can VM state you need to give 30 days notice to cancel a contract but their phone lines are so busy it is impossible to speak to a human being to actually do this?? So frustrated, my contract ends on 2nd August but I’m being forced to pay a much ...
