Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Registered with wrong email address. Can anyone help please.
I upgraded my contract to a Gig1 package for £46 when everyone was getting the letters and chance to cancel/upgrade etc, specifically asked the cancellations team if i'll be affected by the price hike and was told no it'll stay £46, i'm now paying £5...
Hello,I've got a contract which ended on Jan 23 and I'm moving to an area without VM's coverage so I contacted customer service to cancel the service and surprisingly found that the contract was extended to Oct 23. I found that they renewed the contr...
Have had issues since signing up. Nothing had been done to fix connections issues so wished to cancel the contract. Was persuaded to stay one more time and was promised no cancellation fee if things weren’t resolved. I have it a whole month to see if...
hi,my VAT invoices seem to have stopped, my last one was dated 1/12/2022.i am therefore missing the last 3can you send replacements pleaseregardsmartyn
Hi, hope you can assist. Received the latest bill and it includes an addition £10.03 being a ‘Package Change’. Have not instructed any changes to my existing package. Can anyone help confirm what change incurred the addition cost. Thank you.
Need help, I got new hub /gig 1 etc and removed 1 TiVo box, the engineer was here to fix issues with phone and broadband issues. He took old router and 1 TiVo box away, watched him remove it from the system on his phone. I later got sent a returns bo...
After chasing up the free gift I joined with, I had an email stating it would be dispatched in 72 hours so to look out for the delivery email. That was the 5th June. No email and no gift (and yes I have checked my spam). I would not recommend people ...
On 24 March 23 I called Virgin to cancel my account as I didn't want to pay the April price hike. The Agent I spoke to asked me to hold to see if she could do something to keep me.She said the price increase would not be applied to my account and in ...
After the recent price rise i find i dont need the Tv package but would like to keep the Broadband, Ive noticed the increased speed package offers are below what i pay now.Can i upgrade the speed, lose the TV package and still pay the reduced offer p...
