Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Retention Offer not honoured

My contract came to an end in November 2022. I called up and asked what the best price was they could do to match the contract I had before. The contract before was TV, Landline, 1gb Broadband and Virgin Mobile Sim.I was offered a £77 deal with all o...


I am trying to speak to a human being regarding a complaint.Another internet provider damaged/severed our cables and now we have no VirginMedia service - this was on 07/01/23, trying to get Virgin to understand what is actually going on, how it will ...

Re: Help logging into virgin account

Hi I need help with logging in to media app it's took me forever to get password reset but can't get into media app from day 1 spoke to customer service but oh ye let's try and forget about that 40 mins of my life hahaha Help pls

Broken external brown box

 Hi,Our brown box and cable on the outside has been damaged. all the wires are exposed. I tried calling customer services but I didn't get any help from them. Could someone help me to fix my cable and renew the brown box please?Thanks

ertyil by Joining in
  • 6 replies
  • 0 kudos

Credit score ruined

I cancelled my virgin media account in Aug 2022. I was informed there would be no outstanding balance to pay and that my contract would be terminated. I have since called virgin media multiple times. I called December 8th and was told that he would r...

1st bill higher then expected

Hi my 1st bill is a lot higher than expected as believed that the install and set up was free?? As can not see on contract where it says one off costs just the contract month amount of 35.00 Can you please check as the contract has been found to not ...

Hosay299 by Dialled in
  • 8 replies
  • 0 kudos

Cannot register for VM account

Hi,Whenever I try and register my virgin media account to go in and view my bills I get the messageYou can't use that password. Please choose another.I have tried multiple passwords of different lengths and symbol/number combinations and it never see...

Waiting For Compensation Cheque

Account # [REMOVED] I spoke with Rachel from customer services on 28/11/22 regarding compensation. She said it would get sorted out in 4-5 days and sent out as a cheque. As of today (17/01/23) I still haven't received anything. I rung customer servic...