Managing Your Account - Cable - Page 604

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Resolved! Breach of contract, lied to, apologised to, contract agreed and now account suspended!!!!!!

I've had 4 or 5 months of incompetence from Virgin where representatives have simply lied to me (and this has been acknowledged by the "ExecutiveTeam@virginmedia.co.uk") about the cost of my contract, have made changes to my contract without my agree...

Can't update mobile number in account settings

When I try and update my mobile number in account settings on the app or website it says sorry the changes you made were not saved, please try again. I've been trying to do this for the last 3 days with the same result.

Free TV - When will it be delivered

signed up to TV package on 12th Jan 23 with the offer of a free TV but I still haven't received the gift.I have chased and chased and finally on 12th April I received an email to say that the TV would be dispatched within 72hrs via Exertis.I still ha...

Moving in-contract - package price changed without my consent! States a £7 increase

After going through the live chat and sorting out moving my broadband to my new home (19th May) the live chat agent stated if I would like to keep my package at £24 a month, which I stated yes. Once going through the process I received an email stati...

Loss of broadband therefore loss of all services

Had the week from hell down to downgrading package. Sorted one issue out then broadband stops working so lost everything! Had several explanations tonight and just told to wait and see basically…. Completely unimpressed

What do VM send when moving house?

Hi all,I’ve just moved house, taking my VM account with me (broadband only)Despite taking my old unit with us/self installation, I’ve had something delivered to me as well. Unfortunately I can’t get access to my post box at the moment as the key for ...

Virgin have removed themselves as payee for my Netflix account.

I received 2 e mails from Netflix today, 1 advising that my membership was on hold and that i needed to update my payment details. The 2nd e mail advised that i was no longer using Virgin Media as payment for my Netflix membership.I then received an...

Resolved! Virgin and pension credits

I have tried to get to the bottom of virgin policy on pension credits some total 3 hours give or take.They first asked me loads of questions and after some time the person came back to me and said she had checked I I was o.k for reduced rate of 12.50...

Resolved! LG TV Offer - January

Has anyone actually received this gift? I signed up in January to this offer, and after numerous calls, complaints and live chats I'm continually being told its out of stock and there is nothing they can do. Bit of a joke really, thinking a an email...

Free gift still not received after 3 months!

Hello, I signed up to VM and services activated 14.1.2023 Awaiting delivery of gift TV. Contacted virgin media at least 14 times and getting absolutely nowhere Could you please explain exactly what is going on? I am approaching 4 months now

Virgin Media Virgin Media Community