Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 20 replies
  • 7 kudos


TV hub arrived, I activated the TV services a couple of days ago by phone. Just had an email saying we see you haven’t activated your services. You need to send the equipment back. Seriously? I can’t log into my account as virgin are incapable of all...

Virgin Media not cancelling

Hi guysBeen trying to cancel my Virgin Media Broadband for 2 months now with no luck..Rang first on the 8th of September and the agent did not process it which I found out on the 10th October.Now apparently the 30 days notice starts again from the 10...

fazgti by Joining in
  • 1 replies
  • 0 kudos

Unable to create a virgin media account

I'm unable to create an account on matter what form of password I try, (varying lengths, alphanumeric, camel case, lower case, and upper case, or any combination of the aforementi...

Moved onto new contact for house move?

I have to use text to communicate. I have had one hell of a time trying to get through the hell of automated chat bots and the huge amount of time before responses. I have finally been able to get in touch to move house - simple, move house, £20 move...

ghands by Joining in
  • 1 replies
  • 0 kudos

Resolved! Password is invalid

Hello,I'm getting an error every time I'm creating my password for my virgin media account. This appears to be a common issue in this forum but it's not clear what the solution is. Can someone help? Not a great start for a new customer!

Hub 5 Delivery

Took me over 4 hours to finally arrange hub 5 upgrade through Volt package. Received O2 sim next day. Advised hub delivery today via Yodel with 2 hour time slot. Waiting since 07:00 (4.5 hrs) No text, no tracking, nothing. Tried to contact VM for des...

Essential Broadband Plus

Following the article I came across below, what's happening with the new 'Essential Broadband Plus' package that's due to be launched November 2022?Virgin Media O2 boosts support for benefit claimants in Cost-of-Living Crisis with more savings, speed...

Ianpb by On our wavelength
  • 3 replies
  • 0 kudos


I phoned on 20th June to cancel all Virgin media services. I was told this was done. I didn't know until 2 days ago that only the phone line and mobile was cancelled. Virgin took payments in August and September.  I was forced to stop the DD myself.C...

Stew01 by Joining in
  • 2 replies
  • 0 kudos