Managing Your Account - Cable
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Forum Posts

Hello, I get a "page cannot be found"

Hello. I got this email today, and I do want to renew my account, but when I click it I get a "page cannot be found" on the Virgin Media page. Some help would be appreciated. I tried to contract Virgin media, but they seem dead set against email cont...


Missing Payments

So I've seen a lot of posts on here about missing payments and it seems like madness just how many people are suffering with this. What are the missing payments team actually doing?I paid my bill through direct debit in January, then got cut off in F...

xjacquix by Joining in
  • 1 replies
  • 0 kudos

Resolved! eBilling

Hi,I want to switch to eBilling from paper bills but there isn't option to switch eBilling in My account.I don't want to pay extra charge. Please, help me to change the billing details.

alekx27 by Joining in
  • 4 replies
  • 0 kudos

Services suspended

Hi my account has been suspended it days i owe 10.99 despite my bill being paid fully on 30th June & a £7.50 layr fee applied to mg new bill ... I have spoken to 4 different customer advisers who advised this would not happen & i infact don't owe 10....

Moving House - Locally

If I move house locally within the same town.I am entitled to a SH5 upgrade from SH4 that I already have in my house currently.The SH4 has been with me for about 3 years.I want to future proof the house when VM upgrades the network.

tecky7 by On our wavelength
  • 1 replies
  • 0 kudos

Worst customer service i have seen

One of the worst customer services I have ever come across, after my bill more than doubled understandably I was not impressed, however, this was not the worst part. After contacting customer services to discuss the first time only to be offered an i...

Terry74 by Tuning in
  • 1 replies
  • 0 kudos

Changes to my package?

Today Virgin Media tried to debit my bank account for my latest bill, however they tried to charge my old bank account and not the one I had amended the payment to. I also changed the payment date to later in the month and the payment was also more t...

brizoh71 by Tuning in
  • 3 replies
  • 0 kudos