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EVERY time I try to log into My Virgin media or Mobile my password is never recognised...
Managing Your Account - Cable
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Forum Posts
Incorret billing
Just got my latest bill and is incorrect who do I contact as it took 3 weeks ringing every day last time and your people refusing to give me my information only getting somewhere when threatening to go to ombudsman after massive cost in time and mone...
Re: New account, old email
Hi Alex_RM, I have exactly the same problem. When I log in I just get detail of my old account and not the new account. Try to register with new email but it doesn’t allow me. Can you help please? Thanks
Re: virgin not honouring agreed contract price.
I have been a Virgin Media customer for 6 years and on 08Aug 2023 was offered and I accepted a new 18m Ultimate Volt Package. I received both the Pre Contract email plus a subsequent Service Change Receipt. I also spoke three times to Retentions who ...
When do we get our welcome emails?
Hello I recently just ordered myself a broadband bundle I got all my emails in regards to my order however I never got my "welcome" email that contains my customer service number and area code to log into verhin media services to see my bills etc, is...
Re: Useless inept service.
@goslowhas made some excellent points regarding the compensation & credit schemes, but you have posted this in the general chatter forum which is fine - but not often frequented by staff. I'll move this to the account section so as the staff may pick...
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