Recent DiscussionsNew contract I have today agreed to a new contract deal offered on my virgin media account, I have received the contract documents and a order summery with todays date on via email but my account is still showing...Unable to access/register VM account after bereavement transfer since November 2024 To whom this concerns, We have recently experienced a bereavement in our family and have gone under the process of the bereavement transfer policy given by Virgin Media as the main account holder ha...Non customer phone number I've been emailing VM complaints about a cable that is trespassing my property to feed a flat next door. Complaint reference: C-21112461 I never agreed to this. It runs up the wall and is strewn a...Help please - not received bill Hi There I always get my bill at the end of the month. It's now 5th of Feb and have not received it. I know the post is very bad where I live, but who would I contact? or if I gave you my details, ...How do i get a VAT receipt? Hi, I need to get the VAT shown on my Virgin Media bills starting from this month (April 2024). Is someone able to help with that? Many Thanks Chris Unable to register MyVirginMedia account I am a new customer. I am facing a problem when registering MyVirginMedia account. Every time I try to register the account, when I set up the password, the website gets frozen or crashed. I have t...Care home move so need to cancel services. I have LPA. My mother has moved into a residential care home so needs to cancel her services. I have LPA for her. Please advise. I'm wanting to downgrade my fibre BB account I'm in contract until end of May and I've been offered some kind of upgrade. The cost for what I have has gone up so much I've decided to get a lesser speed. I'm finding it hard to get to get in co...Extend notice period Hello, I'm currently in my notice period and the services would be cut off next week. I'd like to extend this period is that possible? Thanks. Cancellation since renewal offer not reasonable I have been a loyal Virgin Media customer for many many years since the NTL days. Generally happy with the services except for billing issues last year which took many calls over many months to get s...
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