I've spoken with two different agents over the course of 60 minutes of waiting about changing my contact number because it just reverts back to the old one when trying to change it in the app or website. The first one lied and told me it was changed ...
Hi, I just switched to VM but my old provider is still charging me.They say they would need VM to notify them of the switch. When would that happen?Thanks
I’m still in contract and want to work out if I can move my services to a different address when I move. My new address is also in contract so I was hoping to gift the remainder of mine to my sister, but don’t know if this is possible. Anyone have an...
Hi, I recently recontracted with VM for my TV and broadband. However, on activation of this I received a message to say my Netflix had changed to Netflix with Adverts. Nowhere on the recontract documents or emails did it say my Netflix would be downg...
Hello, I was just assisted by a member of customer care called Hayden. I just wanted to say that he was absolutely excellent and went above and beyond to help me with the issue I was having. He was calm, professional, polite and incredibly helpful. T...
Hi I'm having the same problem
I recently renewed my contract on the basis that my services would not change, however virgin have taken it upon themselves to downgrade my Netflix standard to standard with ads! I am not impressed. I will not pay the additional £6. The contract clea...
Hi - I’ve just added Netflix to my package but not received any instructions. If I log in to Netflix and add it (same email as my virgin media account) will it recognise that I have a Virgin package and not charge me?
Same issue here, Netflix Std changed to Netflix Std + ads when I received my contract despite the offer stating the new package would be the same. This was thru an online offer to my account as my contract was ending. To me this was a downgrade of ...
Posting here as web chat didn't provide much clarity. I've been offered an upgrade in my account area that I have accepted. Account is still offering an upgrade even though I accepted and I've also got two orders.So how long for it to be processed ...
