I am trying to sort my bill out and to get a new package deal but 3 days now trying to get to speak to some one from virgin just utter useless 150 pay you bill options only 0345 454 1111 same pay bill only no other options tryed live chat online don...
I've accepted a renewal offer on the website and received an email confirmation of the order no material change, just renewing the same package for 18months, and adding Sky UHD package. I assumed activation would be pretty much immediate but no updat...
Trying to renew our contract the past day has been an absolute nightmare. It's never been this bad.Previous years we've called up and gotten the contract to around the same price as before, this is always what we want. But this time it's impossible. ...
I have recently had to leave virgin media as I have moved house and the new property doesn't have the service there to move over. As I was not living in the property I gave the router equipment back to a virgin engineer that was doing an installation...
Hi,I have been trying to get my account switched to eBilling since July with no success, have spoken to several customer service advisors who have ensured me this has been done, and have continued receiving a paper bill each month and continued being...
Hi, we have been asked to return exactly the same equipment but don’t have the Cisco TiVo box either, we had it years and years ago and it may have even been taken away when an engineer visited. We obviously don’t want to be charged for something we ...
How do I activate Netflix which is included in my new package?
I have been trying for two weeks to reset my virgin media password and not receiving email either in regular or junk to reset and very frustrating need help,please
Hello, I cancelled my services on 23/09/2024 and was told over the phone I'd incur an ETF of around £80 and the final amount would be stated in my final bill. However, I have yet to receive a final bill.Since cancelling I have received 2 bills for my...
Good afternoonI have switched to another provider using OTS, but Virgin Media is continuing to charge me. Please can you help me to close my account with Virgin Media?Kind Regards
