Managing Your Account - Cable - Page 599

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Resolved! Moving home = new contract?

I have been re-contracted after moving home but I did not make any changes to my package and was very clear that I don't want any new contract. Despite that, my direct debit has changed to a higher one and I received a new contract number with an add...

New deals through work are better than what I’m on now!

To be able to take advantage of the deals offered by VM through my employer- do I need to cancel my account & then come back as a new customer?

Hub 3

Hi I’ve had an email today asking me to return our old hub 3, as we had an engineer on Saturday 29 I asked the engineer if I had to post it back he said no I’ll take with me this is why we haven’t returned the hub 3 by post

Unable to see account

My email address is still link to an old account which was cancelled when I moved.does anyone know how to register the new account to my email. Have tried several time to get though on the phone, but alas I do not have the time to spend 4 hours waiti...

Old Contract details appearing in 'My Virgin Media'

I had left Virgin Media but I've rejoined. While I've received emails about my new Contract being setup and all the details, my 'My Virgin Media' portal is still showing my old closed Contract details and not my new/currect details. How do I add/upgr...

3months no access to Netflix thats included in bundle

In May I signed a new contract that included Netflix. I used to pay via Virgin so Virgin closed account and said I would receive email how to access account. After a Month no email so rang told there was a problem and were working on it. Then I was t...

Resolved! How to arrange a replacement for a broken external wall box cover.

HiI have an old brown external wall box from the telewest days where the cables enter my house.It is cracked and broken and needs replacing. I did call customer services but got absolutely nowhere.Can someone please advise how to arrange a replacemen...

Billing issue after contract ended

I ended my contract exactly 30 days before it was due to end via telephone and in writing contract end date 5/11/22 I paid the bill from the 18th of October up to the 19 of November and now have just received a bill for November to the 19th of Decem...

So hard to speak to someone at VM? very poor CS

I am unable to speak to anyone and the online chat is rubbish, it does not have anyone available or is not working.1. I am for some reason being charged for 2 months' broadband....it is up to date and I have bank statements to prove it.2. My 1 Gig al...

Billing issue

Hi there,Can anyone from Virgin help with a billing query ? Renewed my contract, promised £35.00 a month. My bill arrived today 28th Oct for £46.62Many thanks Mark

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