Managing Your Account - Cable - Page 599

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

eBilling

Hi,Since I moved house and took my Virgin package with me, I’ve been signed up for paper billing. There is no way to change back to ebilling online. I’ve tried to change repeatedly. The FAQs refer to clicking on My Profile which doesn’t exist. The li...

Resolved! Bill Query

I am extremely suicidal, why is my bill £60, this is absolutely disgusting, i just about have money to pay my bill and rent, why are you charging me almost double my bill. this is not acceptable, your whats app colleague to me to get lost, i have no ...

Area reference number

I am trying to set up a virgin media account rather than having just a virgin mobile account. However I cannot seem to find my area reference, my post code is DY10 1LT, so the Dudley area, if anyone could help it would be much appreciated.

Netflix

I have Netflix as part of my contract sine October 2022 but none of the links I’ve been sent work. I’ve contacted Customer Services many times and no one can tell me why or what the solution is. Can anyone help?

Billing

Can someone get back to me please about my recent bill . It’s been put up to £61.25 for my broadband when it was fixed as £34. It says it comes out next month. I have been out of contract for few months now but been happy to keep paying the normal am...

Order reference number

Similarly to previous posters I need an order reference number to give to a third party voucher provider (broadbandchoices) to claim an amazon voucher that I was supposed to get for ordering my virgin broadband package but haven't received. This numb...

Innapripiate behaviour

I won't give exact details of d ate and time, but my female partner waited in for a virgin engineer for a friend, he asked many personal questions then said "u bet you're a goer " offered his phone number and when a text came through on her phone he ...

Re: Email not up to date

Massage my e-mail account is not up-to-date. How can I change that?

Re: Credit report

Ask Vergin media to remove few close account from credit file when asked ....Vergin came back to me with this comment o you must default then I said prove it.. Sent email to underwriters came back !!!!correct it !!!! Vergin media lying...

They are denying I cancelled my contract!!

Honestly I am having a nightmare. I rang up and cancelled my contract with Virgin on 17th March. The person I spoke to at the time was difficult to understand and kept on veering into a sales pitch, so in the end I very clearly said 'I want to cancel...

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