Managing Your Account - Cable
Please remember to keep your personal information private
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 20 replies
  • 7 kudos

Resolved! Moving home = new contract?

I have been re-contracted after moving home but I did not make any changes to my package and was very clear that I don't want any new contract. Despite that, my direct debit has changed to a higher one and I received a new contract number with an add...

Mort77 by Joining in
  • 2 replies
  • 0 kudos

Hub 3

Hi I’ve had an email today asking me to return our old hub 3, as we had an engineer on Saturday 29 I asked the engineer if I had to post it back he said no I’ll take with me  this is why we haven’t returned the hub 3 by post 

Notts66 by Joining in
  • 1 replies
  • 0 kudos

Unable to see account

My email address is still link to an old account which was cancelled when I moved.does anyone know how to register the new account to my email. Have tried several time to get though on the phone, but alas I do not have the time to spend 4 hours waiti...

Billing issue after contract ended

I ended my contract exactly 30 days before it was due to end via telephone and in writing contract end date 5/11/22  I paid the bill from the 18th of October up to the 19 of November and now have just received a bill for November to the 19th of Decem...

Billing issue

Hi there,Can anyone from Virgin help with a billing query ? Renewed my contract, promised £35.00 a month. My bill arrived today 28th Oct for £46.62Many thanks Mark

markied by On our wavelength
  • 3 replies
  • 0 kudos