Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Constantly incorrect bills. PLEASE HELP!

I was promised a package price of £22.95 per month for my broadband. I paid a one off charge of £15 for my StreamBox. Every month I am having to contact VM via telephone or WhatsApp because every month since I joined I am getting charged the wrong am...

wesw82 by On our wavelength
  • 5 replies
  • 0 kudos

Yet another cancellation issue.

So yet another cancellation issue if anyone from the forum team can help.I have cancelled my virgin media contract via post, letter was sent to the Sunderland address and received on the 19th November which I have proof of so we are now well over the...

JamesC81 by Joining in
  • 7 replies
  • 0 kudos

Account number

HiI haven’t received a welcome package for my virgin media therefore I haven’t got hold of my account number therefore, I can’t pay my bills the guy who installed my wifi took my email and told me he would send me the welcome package with the account...

Myrates to Mates Rates - didn't happen

I used to work for VMO2 and had the myrates staff discount. I then resigned.I received a letter on 22nd October 2022 saying this was going to end as I'd left the business. The letter stated that in 60 days days I would be moved onto a Mates Rates pla...

pillock by On our wavelength
  • 2 replies
  • 0 kudos

Raising a complaint

Twice I have now raised a complaint with Virgin Media. Neither of these complaints have been received, I have not had any confirmation these complaints have been even delivered. What has happened to this company? Been a loyal customer for over 10+ ye...

LB_2022 by On our wavelength
  • 15 replies
  • 0 kudos

Billing error - not resolved

HiWhen I signed up for my virgin media broadband, I wasn't expecting to have this many issues.1. I have a billing issue since November which no one seems to resolve, I spoke to one of the teams in Uk and they stated my price plan would go back to agr...

If2k by Joining in
  • 3 replies
  • 0 kudos

Equipment return

Just wondering how long it takes Yodel to deliver returned equipment to Virgin. Parcel appears to be stuck at their National Hub!See below:Tracking details for 8KXE002539244961Thursday, December 29 202211:52Parcel to be taken to a Yodel serviced Coll...

Balachan by Joining in
  • 9 replies
  • 0 kudos