Managing Your Account - Cable
Please remember to keep your personal information private
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Still unable to activate netflix

I have been unable to activate my Netflix account for months now. The email received notifying me to activate gives me an error. If I try and do it through MyVirginMedia it also throws up an error. I’ve tried to speak via WhatsApp multiple times and ...

B21E5676-12DA-41AB-BD07-96EB8AD7D835.png 04D93C08-5161-423E-A691-CF5B2CDEBD4D.jpeg
Abby1998 by Joining in
  • 3 replies
  • 0 kudos

Resolved! Need account number

Hi, can someone help me getting my account number and area ref so I can sign up my account. Didn’t get a welcome email. No bills yet. All kit is here and working though. thanks. 

bethcat by Joining in
  • 4 replies
  • 0 kudos

Closing Bill for £23 - no services used

I signed up for 1G Broadband only.  The services were due to go live on 29th June but due to not having a socket in the property. See forum link below So as y...

AlistairS by On our wavelength
  • 7 replies
  • 0 kudos

Incorrect Billing Charge - Disney Plus

Hello, I signed up for Disney plus via virgin stream, but have since cancelled it. When I go into my stream plan I can see that I no longer have an active subscription. This is my 1st bill that I’m being charged for Disney as I believe I only signed ...

JElliott44 by On our wavelength
  • 2 replies
  • 0 kudos

Netflix account problems

Our Virgin Media package includes a Netflix subscription, today I was logged out of all Netflix on my devices and upon logging back in, it appeared that there was no subscription.Netflix support told me to go onto the Virgin Media website and click o...

oli356 by Tuning in
  • 11 replies
  • 0 kudos

Re: New kit scam?

Hi I have received 2 text messages from virgin media about my new kit arriving tomorrow and I haven’t ordered anything , would this be the same reason for me? Yodel is delivering it. can you Please confirm this for me ? Thanks Sabina 

Sabinka1 by Joining in
  • 1 replies
  • 0 kudos

No dongle

I’ve been lied to on many occasions I’m elderly person who requires support and I’ve waited 3 weeks for a dongle I’ve had  3 pre install cancellation this is unacceptable given the circumstances that this company has reps who have totally been dishon...

Vi3 by Joining in
  • 1 replies
  • 0 kudos

Upgrade confirmed. but no further update

Hi, On Saturday 15th July, we placed a upgrade order through the Virgin Media website taking out a offer on upgraded broadband speed moving from M250 to M350 packages on a new 18m contract. I have received the "Pre-Contract Documents" and a "Order Su...

Azure23 by Joining in
  • 1 replies
  • 0 kudos