So I've just had the dreaded email from Netflix saying VM has cancelled my account (as per the megathread here: https://community.virginmedia.com/t5/Volt/Netflix-Subscription-cancelled/m-p/5270576#M5655 )and after a lengthy conversation with customer...
Cancelled VM services with 30 days notice. Phone line porting has been a nightmare due to incompetence across from VM. Issues are too numerous to mention, but the complaint is with your Executive Team, who I'm still waiting to hear from 7 days later ...
My bill is paid each month by direct debit.I'm currently getting £9 pm discount untiil the contract runs out in Decembe.rMy most recent bill dated Oct 13, says this:Bill date 13 October Owed from last month: £9.00 Your previous bill was not settled i...
Contacted Virgin Media by chat today. The page was open from 14.11 until about 19.30. Eventually got through to a lady called Yasaswini from the overseas universal contact center. All I wanted to know was why service change receipt which I received o...
Cancelled contract and Virgin are asking for two set top boxes when I only have one. Are they setting me up for a charge?
Recently signed up to O2 for mobile, so received the broadband speed upgrade. Noticed my bill then increased by £5/mth, so contacted VM, who advised that I would receive a £5 credit each month.Needless to say it hasn't happened and so I am now being ...
Last 6 months Netflix added to my account I don’t have Netflix but you keep charging me £15.99 a month. I have rang endless times and told it has been removed but it hasn’t at my wits end now I want to leave virgin media. also all the bills keep goin...
Hi. I see a few people have had this over some months, but I can't see a resolution.The email I got today states that my membership has been cancelled as per the request from Virgin Media. I never asked for this, I'm paying for NF through VM and I'm ...
HiI had an email saying Special Offer, Renew you current contract, keeping your same package, for very little more.It was £11 per month more so I signed up. Now the contract details have been sent to me it statesNew package TV : Mixit TVWe've remove...
So having agreed to a renewal package at £36Despite this I have now had a bill for £51I've raised this with the complaints team, who have admitted liability but then told me that they wont offer a refund or do anything about it.I've asked for a deadl...
