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Forum Posts

Resolved! Netflix issue

  This has been ongoing since 26th February not yet resolved. contacted VM as they text me saying you were unable to help by email.  They were unable to help me and the 2nd girl I spoke with was actually trying to help but unfortunately couldn’t when...

As7 by Joining in
  • 17 replies
  • 0 kudos

Resolved! Virgin bill

I am trying to find a break down what my package is costing...I cannot find what my telephone is costing each month, how do i find this.

brigantia by On our wavelength
  • 4 replies
  • 0 kudos

Moving Home

I have been trying to contact virgin for a week as I am moving home. Goes through a lot of questions through an automated service then stated transferring to agent. But have waited fro 30 minutes to an hour with no answer. Could someone help ad it is...

Package upgrade without consent

Can’t believe yet another issue!My package has been upgraded today without my consent including a part we didn’t order and a price increase. Have rung to get it cancelled but it’s still showing the upgrade. Would appreciate if someone could take a lo...


Moving house

Hi,I tried to phone , webchat with Virgin team to book my Moving house installation at the new address. It is nothing short of a nightmare so far. I was promised a call back by the moving house team as they can't find my new address in the system but...

Resolved! Making it very difficult to cancel

I have tried to contact Virgin Media every possible way in order to cancel my contract. It seems pretty much impossible.  Held on phone twice up 2hrs , cut off by them without answering,  tried live chat via site, no reply.  What do I do ? 

GW6 by Joining in
  • 1 replies
  • 1 kudos