Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

changing from paper bills to ebills

My mother recently died and I have arranged for VM account to be transferred to me.  I have sorted out a new package but for some unknown reason Virgin are unable to put me back onto e-billing (so faced with monthly charges).  I have been told to cha...

jane2417 by Joining in
  • 5 replies
  • 0 kudos

Resolved! Netflix

I am also experiencing netflix problems. It's asking me to update my payment details? I have tried phoning all day and eventually asked to raise a complaint as know one seems to know what they are doing. One advisor told me to ring netflix itself whi...

Lied to by UK customer service

Renewed my contract in November. Online chat gave me a price and pre-contract. On phone they changed the price assuring me the difference would be as a "managers credit" as there was a problem with the renewal online people were proposing. I have bot...


I've got netflix included for 18 months with my package but its now saying subscription paused add new payment method (14months left on my deal) I've rung up virgin but they say they cant do anything. Has anyone had this issue?

Resolved! End of contract advice

Hello all,So my curent m500 + 5gb sim is coming to an end at the end of Jan, was pauing £44 and VM have emailed me stating my discount will end and the price will rise to £77. I will most definately have to cancel as I cannot afford that,and really a...

Problem with account

Hi,Ive just moved house and move my VM broadband with me. I have been given a new account number, however my old account is still linked to my email, so I’m not able to register/access my new account.

Orfesk by Joining in
  • 4 replies
  • 0 kudos

Wrong address

I have just ordered Virgin Broadband but have managed to put wrong address and ordered it to my neighbours address! I have no account number and can’t seem to remedy this. Any ideas on how to fix it?