Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Has anyone had issues with billing? For the 2nd month running despite having a bill saying what my direct debit will be virgin haven taken an extra £100
Hi everyone, I changed mobile phone provider yesterday to O2 and instead of taking my old number with me I decided on a fresh start with a new number, I've been going through my accounts to update my contact information and for some reason I cannot u...
I rang Virgin earlier today to cancel Sky Sports. This was easy enough. Shortly after I checked my emails to see if they'd sent an email confirming I'd done this, and also informing me of my revised charges for the next couple of months.I could see n...
So we cancelled our account after several years of overpaying and around six months of REALLY low quality broadband service. Virgin insists on having our 5 year old hub returned and so, after sending multiple texts, emails etc… warning us that they ...
I was sold (over the phone) an upgrade to my package that had broadband and an O2 10Gb monthly packageNow all my O2 contracts say 5Gb a month. O2 and Virgin are denying that anything is wrong as they say that the Volt benefit is that my data gets dou...
I joined Virgin back in August/September and still havnt got Netflix which is suppose to be included in my package. I phoned customer service a while ago and a ticket was raised. I was advised to continue with netflix with me paying for the service a...
Hi, I am a new customer for Virgin's Broadband service. I got the first bill through e-mail (which means that Virgin has my e-mail address); unfortunately, I failed to login through web or App. tried to reset the password but e-mail is not recognised...
I feel like I'm going crazy. I had Virgin mistakenly change my contract when they applied my Volt benefits - removing a promotional credit I was due to get for another 16 months. I've spoken to at least seven people now and every single one of them h...
Dear Sir/Madam/Other,My broadband has suddenly stopped working. I have tried to log in to my Virgin account but my email is not recognised- I was emailed with pre-contract details on this. Upon further look I have also realised that I have not been c...
Just phoned leaving(not english site), to get new price as cost of living and i retire soon i need cut costs, paying now £87 new offer price £87,new customers get cinema,sport,netflix for that i have less and dont need those, its rediculous been c...
