Managing Your Account - Cable
Please remember to keep your personal information private
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Unable to change my telephone number

Hi everyone, I changed mobile phone provider yesterday to O2 and instead of taking my old number with me I decided on a fresh start with a new number, I've been going through my accounts to update my contact information and for some reason I cannot u...


Equipment Return Nightmare

So we cancelled our account after several years of overpaying and around six months of REALLY low quality broadband service.  Virgin insists on having our 5 year old hub returned and so, after sending multiple texts, emails etc… warning us that they ...

Kathdene by Joining in
  • 3 replies
  • 0 kudos

Re: More Volt "Upgrade" issues

I was sold (over the phone) an upgrade to my package that had broadband and an O2 10Gb monthly packageNow all my O2 contracts say 5Gb a month. O2 and Virgin are denying that anything is wrong as they say that the Volt benefit is that my data gets dou...

Resolved! Netflix.. is that short enough?

I joined Virgin back in August/September and still havnt got Netflix which is suppose to be included in my package. I phoned customer service a while ago and a ticket was raised. I was advised to continue with netflix with me paying for the service a...

PeteC64128 by On our wavelength
  • 19 replies
  • 0 kudos

First Time Login Problem

Hi, I am a new customer for Virgin's Broadband service. I got the first bill through e-mail (which means that Virgin has my e-mail address); unfortunately, I failed to login through web or App. tried to reset the password but e-mail is not recognised...

can't find account number

Dear Sir/Madam/Other,My broadband has suddenly stopped working. I have tried to log in to my Virgin account but my email is not recognised- I was emailed with pre-contract details on this. Upon further look I have also realised that I have not been c...


Just phoned leaving(not english site), to get new price as cost of living and i retire soon i need cut costs, paying now £87   new offer price £87,new customers get cinema,sport,netflix for that i have less and dont need those, its  rediculous been c...

gbman by On our wavelength
  • 2 replies
  • 1 kudos