Managing Your Account - Cable - Page 586

New account number

Hi, I'm having a similar issue where I've recently moved and my account number hasn't updated to the new address, could someone help please? James [MOD EDIT: Post split to create own thread]

How do you speak to a Virgin manager? Have been told on 4 occasions, one will call me - NO-ONE HAS!

Over a period of a couple of months I have had to call Virgin many, many, many times about the incorrect contract they've issued me, which has led to incorrect billing, me calling them back to chase up reimbursement of the incorrect billing, and comp...

Paid for bill manually but direct debit also taken

Hi, I've been a bit of a fool and paid manually (how I used to do it) but been charged by direct debit too. How can I go about getting one or the other refunded?Thanks!

Taking a new offer from VM

Hello,This month my broadband pack was upgraded from £36 to £47. I want to negotiate this new price with customer services and ask for a new offer. I have been with VM since 2019. The customer assistant said to me I couldn't do anything about the new...

Overcharged

Hi, Looking for some help. My new contract was meant to be 23 a month but I've charged 51?

No reply from bereavement team

I’ve contacted the bereavement team on 13th October, my late fathers the virgin account holder, trying to transfer into my mothers name.No contact has been made from virgin to transfer the account nor my request to reduce the services now not needed....

O2 charge

This month I have received a bill for 24.99 never had over the years this bill is from o2 why we being billed now

Charge from o2 sim

Have the bolt/volt package with SIM card it’s been moved to o2 and now I’ve received a 24.99 bill for o2 how has this happened never paid for sim in all the years had account

Resolved! Agreed tariff not applied

I agreed a new contract when my previous 18month offer expired in July. The new tariff was £51pm. Since then I have been charged £101pm and each month I have spent over an hour on the phone to VM before being told it would be resolved the next bill a...

Ordered upgrade to 1gb last week following email offer - no sign of it or any correspondence of new modem

HiIM hoping someone from Virgin can help. Got an email offer last week to upgrade to 1GB broadband for £8 which i followed through with. Got the contract emailed to me and confirmed. However this was last week. Checked my account have no pending orde...

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