Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
To match a cashback offer I had the Virgin Sales Rep promised monthly Rolling Credit to get me to sign up.However, all my sign up emails have the full monthly price and there is no mention of the rolling credit.Does anything have any experience of th...
I had a total loss of phone service over Christmas. I reported it and was told I would receive automatic compensation if the fault wasn't repaired after 2 working days. The line was down for over a week but I've not received any compensation in eithe...
Hello,As per instruction I switched my preference in account settings to: "eBills / Email / Text" but I'm still getting paper statements through and more importantly still being charged for something I thought I opted out of.Have I missed something?...
Received a phone call on the 19th where we were offered an upgraded package. We had solely the M100 broadband and were offered a bundle deal consisting of M500 broadband, Virgin TV, and a landline for an additional £9 a month with a £40 set up fee. O...
I was informed yesterday that my package will shortly rise by a whopping £15 each and every month. I either need much better value, a significant downgrade, or a new provider.Any buttons relating to changing my package online go to https://www.virgin...
Last year we negotiated to essentially stay at the same price as the year before.After a lot of messing around and the the wrong discounts applied for around 4 months it was all rectified. Essentially there needed to be a £10 credit applied every mon...
Hi I need desperate help, I am a LG employee and went from a mixit deal to my rates back in September. However it just turns out no work order was submitted even though I have received the hub and having all the maxit channels. I have called customer...
I moved house one year ago. Now I’m struggling to make ends meet and thought I’d come out of virgin as they cannot assist me with reducing my and I thought I’ll go elsewhere.now I have realised that I’m tied in to a contract that was started when I ...
Hello all, I have had 1GB virgin for approximately 10 days, It has been down for 7 days..I keep seeing the message "Broadband There's a broadband issue in ------------Thanks for your patience while we work to fix things as quick as we can.You've regi...
Hi what’s the area code for Bs22 thanks
