Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos


I had a total loss of phone service over Christmas. I reported it and was told I would receive automatic compensation if the fault wasn't repaired after 2 working days. The line was down for over a week but I've not received any compensation in eithe...

jeldoc by Joining in
  • 1 replies
  • 0 kudos

Resolved! Package different to described

Received a phone call on the 19th where we were offered an upgraded package. We had solely the M100 broadband and were offered a bundle deal consisting of M500 broadband, Virgin TV, and a landline for an additional £9 a month with a £40 set up fee. O...

joe_01 by Joining in
  • 5 replies
  • 0 kudos

My rates package

Hi I need desperate help, I am a LG employee and went from a mixit deal to my rates back in September. However it just turns out no work order was submitted even though I have received the hub and having all the maxit channels. I have called customer...

EddieF by Joining in
  • 2 replies
  • 0 kudos

Resolved! Moved house and new contract???

I moved house one year ago.  Now I’m struggling to make ends meet and thought I’d come out of virgin as they cannot assist me with reducing my and I thought I’ll go I have realised that I’m tied in to a contract that was started when I ...