Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Can someone contact me I need some help in resolving this ,I was restricted service was disconnected completely during this time but my show bundle changes as being charged plus my usual monthly bill amount when it should of been bundle changes CR£46...
HelloI set up an account in March. I moved house on Wednesday and the account was accidentally cancelled instead of moved. There is a new router on the way and I have a new account number.I have logged into my app and the account number is still for ...
My partner is the sole named account holder with Virgin and I am wondering whether it would be possible for her to cancel the contract and I sign up to a new contract due to start when hers finishes (assuming she doesn’t get a retention offer)?I can’...
Hi,Renewed for 18 months today. Told package identical.. even paying £5 more per month… now no Sky Cinema UHD. Says I have to Subscribe. Royally annoyed. Have been lied to and it took a 1h phone call to renew. Any way to save me from another call?
Hi. I was provided a refund following the cancelation of my Virgin Media broadband account. Unfourtunatly this has now expired. Could I arrange for another cheque to be sent out?Thanks,Rupert
My contract ends on 6th June 2023 and I already applied for a cancellation on 21st April 2023. I never requested for a new contract but I received an SMS and email stating a pre-contract summary. When I clicked on the SMS link to decline it, it says ...
Due to price increases and my contract coming to and end, I decided to leave in March 2023. I called Virgin Media and within thirty minutes had cancelled my contract. I shortly received an email stating that Virgin were sorry to see me leave and my...
Hi, I've rang virgin media helpline to obtain my area reference code which proved to be utterly useless as I cannot verify my details until I've registered online.To do this I need my area reference code for BL1 (Bolton) Please can someone help me on...
I am signed up to virgin, but I am no longer at the property this is linked to. I had to leave do to personal reasons! I am still paying the the bill for this but I need this to stop: I am not willing to let a violent man sit and watch and use someth...
I am currently tied into an 18 month contract which expires on January 19th 2024. I have a landline as part of my package which includes Max TV, Broadband (256M) and a landline. I do not use or wish to use a landline so am I able to cancel that optio...
