Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 30 replies
  • 7 kudos

Contact number update - system not saving change

Hello,Like others here i cannot seem to change my contact number on the system.   Every time i get the same system response which is;"Sorry the changes you made were not saved, please try again"I tried three different browsers and also calling but ga...

AJOB by Joining in
  • 2 replies
  • 0 kudos

Resolved! Contracts - when is a contract not a contract?

We (me and Virgin Media) agreed a contract (I pay £x and get y for z months).  If I break that contract I must pay a penalty.  My contract is up to December 2023.  I got a letter today (as did you all I presume) saying that from 1st May I must pay an...

FortyTwo by Tuning in
  • 6 replies
  • 0 kudos

Services restricted.

I have rang up 4 times over the course of this weekend, has multiple online chats too and been told completely conflicting information.I rang up Saturday morning because my services were restricted and paid £115 to remove the restriction and have my ...

CSiRRAH by Joining in
  • 3 replies
  • 0 kudos

LG TV Offer - January

Hi Virgin, I signed up for virgin in January taking up the offer of a free 43 inch LG Tv as part of the sign up to the deal.As of yet I haven't received the TV, this has been over 2 months now and we have heard nothing, I wonder if you could helpThan...

Help with payments

I'm really struggling to pay my bill this month. I get paid on the 19th of April. Can anyone guide me in the right direction of how to contact virgin media to see how they can help without my services being restricted please? 

Unable to watch Netflix for 6 months

I got a new bundle in September 2022. Included was Netflix, great I thought as I had cancelled my subscription 3 months earlier to save money. Since then I have not been able to watch Netflix, yet VM have been charging me every month for the subscrip...

Mobsy46 by Joining in
  • 1 replies
  • 0 kudos

Resolved! Contract Renewal Lies

So it is time for me to renew my tv, phone and broadband contract. I get a letter from VM about a month ago advising that I need do nothing if I wish to renew my existing arrangements for another 12 months. All good so far - I do nothing.I then get a...

Anonymous by Not applicable
  • 11 replies
  • 0 kudos

Resolved! Bill dispute has placed account in default

Hi,I was a Virgin Media customer in Bristol from November 2020 to April 2021. The plan I signed up to included both TV and broadband.An installation engineer was booked and service switched off on Monday 2nd November. Unfortunately the installation e...

Resolved! Two precontract documents

Hi, I signed up for Virgin media with a gentleman at the door, I then got some pre contract documents that asked me to put details in etc. Now it seems I have two contracts. Please could the last one be cancelled