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Forum Posts

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MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by • Moderator
  • 17007 Views
  • 19 replies
  • 7 kudos

Not receiving email verification email

Hi,I am a new customer for broadband & TV. All setup quickly and easily. V impressed with thatI have tried logging in to my account on both the website and via the app. In both cases I get to the point of needing to verify my email but no verificatio...

JaneBart by • Tuning in
  • 362 Views
  • 10 replies
  • 0 kudos

Resolved! Renewing contract

I've just received my contract renewal notice at the end of my initial 18 month contract.  I can either renew at a significantly higher price (OK, no shock there, I expected that) or I can take a contract with an EE SIM which also gives me a speed bo...

LenG by • On our wavelength
  • 736 Views
  • 8 replies
  • 0 kudos

Cancel one of my boxes

I currently have 2 v6 boxes and 1 tivo, my son is now due to move out, so I would like to cancel and return the old tivo. I'm in contract (on a deal) until August 23, does anyone know if this change affects my contract? I wouldn't be changing anythin...

painey by • Tuning in
  • 434 Views
  • 4 replies
  • 0 kudos

Resolved! Disable purchasing packages

Hey,Today I received an email saying I had added Sky Sports Collection to my TV package. I did not do this but my elderly dad who has vision issues must have accidently added it. I managed to get the package removed but it caused me a lot of hassle.I...

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