Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 19368 Views
  • 27 replies
  • 7 kudos

Resolved! Overcharged and contract agreement not processed

Hi, I contacted virgin on the 2nd of December as my contract was coming to an end, the colleague made me an offer that I accepted, and he sent me the contract documents.  When my next bill came in I was charged £60 more than my agreed contract.  I co...

Jwicksy by Tuning in
  • 635 Views
  • 10 replies
  • 0 kudos

WS Number

I am trying to claim the promotional Amazon voucher offered with the 18-month broadband contract that I've signed up for.I have been told I need to provide the order reference beginning with WS and followed by 7 numbers OR CH and be followed by 10 nu...

davem641 by On our wavelength
  • 340 Views
  • 4 replies
  • 0 kudos

Appalling Service - returning equipment issues

I was a very happy Virgin customer for 16 years but would never return to Virgin after the service I have received over the past month. I moved house a month ago to an area not covered by Virgin’s services. Therefore I had to switch to another media ...

Sar17 by Tuning in
  • 1654 Views
  • 18 replies
  • 1 kudos

Accessing online account

Hello I have power of attorney for my mother's Virgin Media account and would like to manage her account online.  She had an account set up for this but have no idea what her login details were. Her name is [REMOVED], her account number is -[REMOVED]...

hils49 by Tuning in
  • 306 Views
  • 2 replies
  • 0 kudos