Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I was told that after 90days of usage, we would get an Amazon voucher. But haven't got anything yet. Where could I check this?
Hi, I contacted virgin on the 2nd of December as my contract was coming to an end, the colleague made me an offer that I accepted, and he sent me the contract documents. When my next bill came in I was charged £60 more than my agreed contract. I co...
I am trying to change my package but 150 requires original password which I don't know. Online query will not accept my blueyonder e-mail address. How do I speak to a human being about this,any help welcome.
Why am I being charged £5 for you to switch my phone service from PSTN to fibre?When I was informed that the phone service would be switched in March, I contacted your help desk to arrange for a technician to visit. After discussion, it was agreed t...
How do I switch to paperless billing
I am trying to claim the promotional Amazon voucher offered with the 18-month broadband contract that I've signed up for.I have been told I need to provide the order reference beginning with WS and followed by 7 numbers OR CH and be followed by 10 nu...
I’m trying to update my phone number on my profile but it keeps saying unable to save, but all my text messages come through to my new number, I’m really confused
I was a very happy Virgin customer for 16 years but would never return to Virgin after the service I have received over the past month. I moved house a month ago to an area not covered by Virgin’s services. Therefore I had to switch to another media ...
Hello I have power of attorney for my mother's Virgin Media account and would like to manage her account online. She had an account set up for this but have no idea what her login details were. Her name is [REMOVED], her account number is -[REMOVED]...
Hi, I want to change the email address registered to my VM account. However, the return email expired and I failed to verify the email address on time. The instruction now is to submit the change again so a new return email will be sent. But when I t...
