Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsFarcical Situation re botched install I need some assistance please regarding an ongoing situation, that would be bordering on the farcical if it wasn't happening to me. In a Nutshell, I was due to be installed at my new address after m...Overcharged for M500 Broadband for 14 months!! I have been charged £50.76 a month for M500 broadband since November 2024 which apparently includes a discount! Your M500 broadband only price was £33 per month. I'm also an O2 customer which is sup...BPO letter HI, My daughter has just received a letter from BPO Collections stating that she owes VM money, She is currently out of the country but I understand that she used VM while at Uni but is adamant that ...Returning Customer My Virgin Media Account is Still Old Account Hi, I have returned to Virgin Media after a few months but I am unable to view my new account because it opens up my old account. How do I setup a new account in My Virgin Media App. Thanks Trying to access an account I am currently trying to access my account. It has been in use since 2012 or so. I can't remember the password. I don't have access to the email that is on the account. The mobile number has been cha...Mega TV and Netflix Apologies. I posted this originally in the TV360 section in error. I would be grateful if the VM forum admin would delete the original post. On 15 January (yesterday) we entered a new 24 month contr...Re issued cheque I’ve been waiting for 45+ days for a refund cheque to be reissued after speaking to your customer service team. Please can you update on when the cheque will arrive? Use a device you've signed in on before I am the Virgin Media account holder attempting to sign on to My Account and been met with "Use a device you've signed in on before". I have used this device before, I do not have a VPN and I am usin...No reference to complaint I submitted a repeated complaint to Virgin Media, but I did not receive a reference number. I called customer support and was informed that no complaints had been received. After clearing my cache, I...Area reference code Hi. Can you tell me the area reference code for LS29 8JL. i can’t set up my account
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