Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Equipment return charge

Can anyone help? I left VM on 30th December 22. It was arranged that an engineer would pick my kit up on 13th January 23. I received a reminder tx that day then a few hours later, received a tx stating that no one was available in my area. I had resc...

Brae44 by Joining in
  • 1 replies
  • 0 kudos

you can`t use that password

Hello,I have recently opted in for virgin media services and was trying to register my virgin media account online since the last 4 days. It`s absolutely a nightmare and extremely frustrating that i have been encountering with same error over and ove...

tahir786 by Joining in
  • 14 replies
  • 0 kudos

Cancelled Contract

I cancelled my contract on 5th Jan (after 5 straight hours of continued crap from Virgin on WhatsApp) and was told it would end on 4th Feb. I haven't received any 'official' email or notification apart from the WhatsApp message on the 5th Jan. Should...

Bill query

Any idea who I need to contact with a billing query?  Two of the last ten months are higher/different to other payments and I have no idea why.

smoo by Joining in
  • 1 replies
  • 0 kudos

Resolved! Direct Debit set up - Charged a late payment fee!!

Direct Debit set up - charged a late payment fee!!I set up a new direct debit with another bank around early December. 10th December is the bill date stating Direct Debit date is 28th DecemberRecent bill states a Late Payment Charge as the DD was not...

goody1 by On our wavelength
  • 14 replies
  • 1 kudos

Re: Netflix - Still not connected

Hi,Our problem is similar to yours, @Dadeymac40, may I ask if your Netflix has been activated?Me and my wife have been having the same problem since the renewal of our contract with Virgin in January/2022. At first we were told to login via the TIVO ...

TonyB42 by Joining in
  • 2 replies
  • 0 kudos