Managing Your Account - Cable - Page 571

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Equipment return charge

Can anyone help? I left VM on 30th December 22. It was arranged that an engineer would pick my kit up on 13th January 23. I received a reminder tx that day then a few hours later, received a tx stating that no one was available in my area. I had resc...

you can`t use that password

Hello,I have recently opted in for virgin media services and was trying to register my virgin media account online since the last 4 days. It`s absolutely a nightmare and extremely frustrating that i have been encountering with same error over and ove...

Virgin cancelled but still taking a payment for next month - scam?

Hi We need help again please .Our contract cease today 24th Jan, our December bill was for the period to the 28thJan. I expected Virgin to then do a wash up to see if we ordered any premium services which we haven’t and then credit back the over paym...

Resolved! Cancelled BB account via online chat, VERY confused by outcome.

I received a email from virgin stating prices are increasing, and I could cancel my contract without a cancellation fee, so I took them up on this offer, and via a online chat on the virgin site, this was agreed on.But since then I have not received ...

Cancelled Contract

I cancelled my contract on 5th Jan (after 5 straight hours of continued crap from Virgin on WhatsApp) and was told it would end on 4th Feb. I haven't received any 'official' email or notification apart from the WhatsApp message on the 5th Jan. Should...

Bill query

Any idea who I need to contact with a billing query? Two of the last ten months are higher/different to other payments and I have no idea why.

Broadband invoice

I have not received my VAT invoice dated 1 January. Can you please send this out ASAP, please?

How long for upgrade to work

Upgraded today and gone from 250 to 350 but the speed is exactly the same. Restarted the hub but no difference. How long should it take to increase

Resolved! Direct Debit set up - Charged a late payment fee!!

Direct Debit set up - charged a late payment fee!!I set up a new direct debit with another bank around early December. 10th December is the bill date stating Direct Debit date is 28th DecemberRecent bill states a Late Payment Charge as the DD was not...

Re: Netflix - Still not connected

Hi,Our problem is similar to yours, @Dadeymac40, may I ask if your Netflix has been activated?Me and my wife have been having the same problem since the renewal of our contract with Virgin in January/2022. At first we were told to login via the TIVO ...

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