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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Topcashback number

Hello ordered my virgin media through topcashback, cannot see rewards in my tcb account asking for ch or ws number can't find on original order, followed all instructions on purchase I.e going through tcb account and then directing me vm site

daimo by Joining in
  • 1 replies
  • 0 kudos


I use an outlook contact email address for VM which is used to log in, no problems there.However an unusual problem  reading messages from VM, I could not log into my outlook email, the password worked but the 2FA did not send the access code to mobi...

ALF28 by Super solver
  • 6 replies
  • 0 kudos

Final Bill Refund

My services ended on 2nd December 2022. I paid my final bill and was advised there would be a refund given when the overall final bill had been calculated of around £80. It was confirmed via email of the amount due to be refunded was £83.47 and a che...

Confirmation email?

Hi,I got today's email telling me about the £22.50 price increase, and when I spoke to customer service about downgrading my package (boy, that's hard work!) I found myself signing up to the Ultimate Volt deal which looks pretty decent and saves me s...

ianstark by On our wavelength
  • 22 replies
  • 0 kudos

Re: Constant incorrect billing

Hi I’m in the same situation. Constant incorrect bills, I ring every month and they correct and yet again I get sent the wrong bill amount. They tell me not to worry as they will only take out the correct amount and they do but, my online bills show ...

Amend my credit file

I would desperately like to speak to someone in Virgin Media's credit file amendment team. I had a tv and broadband account with Virgin Media (account number upon request). I called to close the account in March 2022. The operator told me that I was ...

joshttx by Joining in
  • 4 replies
  • 0 kudos

Netflix not working

My Netflix has not been working through virgin media for over a month  it comes up virgin media have put your account on a temporary hold please contact them directly so you can get back to enjoying Netflix  I have spent over 2 hours a week on hold w...

Sharom by Joining in
  • 0 replies
  • 0 kudos

Confirmation email never recieved

Trying to log in for several months, always get the message:You haven't confirmed this email address yet. Please check your inbox for a message called 'Verify your My Virgin Media email' and click the link in the email.Despite never receiving the ema...