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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 21294 Views
  • 30 replies
  • 7 kudos

New contract email

I recently changed my contract and have only received an email containing my order documents but not an actual email containing my new contract etc  My account is still showing as my old contract too

DEF01

I cant log in to my account.  Keep getting same message.Error Code DEF01   Try later

valisle by On our wavelength
  • 135 Views
  • 1 replies
  • 0 kudos

renewal not showing

i had an email stating your contract is ending soon - for a limited time only get the same great package for the same price - with an option to click re contract now. i clicked it, and confirmed everything, received an email after with my virgin medi...

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doolo9 by Joining in
  • 168 Views
  • 1 replies
  • 0 kudos

Why so hard to leave?

Hi, Ive had several attempts to let the VM that Im not going to stay any longer at the end of my contract. I was told about that (illegal and stupid) rule of 30 days so sent my cancellation via letter and rang today 26.01 (30 days prior) and guess wh...

zvirus by Tuning in
  • 251 Views
  • 4 replies
  • 0 kudos

No Netflix after house move

Moved property last week. Services disconnected and reconnected at new property but email received from Netflix saying I needed to update my payment method. After a quick google it seems this is pretty common and people have been waiting some time! I...

73123 by Joining in
  • 273 Views
  • 3 replies
  • 0 kudos