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MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by • Moderator
  • 22436 Views
  • 38 replies
  • 7 kudos

Resolved! Contract renewal deal help .

Being a Virgin customer from day 1, My contract is finished on my statement it says next months bill £93 . We are being made redundant  at work , my co-worker is on the same package as me and pays about £85 per month. His daughter rang virgin and got...

neil100 by • On our wavelength
  • 295 Views
  • 3 replies
  • 0 kudos

UK based retention - wrong attitude

Just had a bizarre interaction with a UK based VM rep. I was passed to 'cancellations/ retention' as I wasn't happy with not seeing my new contract online (via VM account). He told me that my contract was sent to my email, which it was under 'pre-con...

alanwils by • Tuning in
  • 191 Views
  • 2 replies
  • 0 kudos

No retentions call?

Virgin offered me the usual bad offers so I opted to disconnect. Having read experiences on here I though the best thing to do would be to wait them out for an offer from retentions. Sadly, it's been 7 days now and I've not received a call.What are m...

hamesb2 by • Joining in
  • 222 Views
  • 3 replies
  • 0 kudos

Contract update error when moving home?

Hi,I entered into an 18 month contract in November 2021 (until May 2023) for M200 broadband at £28.00 (a £22 promotional discount) per month. Later, in April 2022, I moved house and was put on a new 18 month contract (ending November 2023) despite no...

dzjqrx by • Joining in
  • 391 Views
  • 3 replies
  • 0 kudos

Leaving Issues

So I am moving abroad and have sold my house. Luckily VM do not operate where I am going so I went online to cancel. My leaving date is 24 April and apart from the chat AI insisting on me taking all my equipment with me to France ( in a Campervan) al...

mark1529 by • Joining in
  • 181 Views
  • 2 replies
  • 0 kudos

Billing issues

I keep getting overcharged most months and I have had to contact Virgin 5 months out of 6 to get my bill sorted. When I agreed my contract I agreed a reoccurring credit of £25 this got missed one month and the following months this has caused chaos. ...

JF1996 by • Tuning in
  • 104 Views
  • 1 replies
  • 0 kudos

Contract Renewal Issue

I kept getting emails about renewing my contract so last week I finally got around to doing it. Logged on to my account and accepted the renewal offer which was being offered to me.I received 2 emails - one confirming the order number and pricing det...

Killie81 by • Joining in
  • 265 Views
  • 3 replies
  • 1 kudos
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