Managing Your Account - Cable
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Forum Posts

Set password and register for account

Hi, As MANY other people have experienced, I've recently joined and can not, no matter what, set a password and register to access my account online. Which means I can't make a payment, can't set up a direct debit, can't see how much I owe, can't do ...

Mareth by Joining in
  • 2 replies
  • 0 kudos

Virgin Media Contract Summery Sheet binding?

With only a few weeks left on my contract I decided to upgrade my package after seeing a really good deal on Virgin's website. I was sent some documents included "Virgin Media Contract Information Sheet" and "Virgin Media Contract Summery Sheet" Afte...

Huw_F by Tuning in
  • 1 replies
  • 0 kudos

Resolved! Moving Home

I try to contact the moving team from the live chat and Whatsapp but always no reply after answer all the question.Is there any other way to contact the moving team human agents?

Being overcharged -

Entered a new contract beginning of 2023 till Feb 2024 at £19.00 pm, moved home in June, confirmed that I don't want to change my contract, upgrade etc.  and now being charged £44.  Called Virgin twice in the last 2 months, was promised they would co...


I want to remove my Netflix from my Volt package and have the billing back with Netflix. I did not ask for Virgin to take over the billing I just agreed to pay an extra 5 to view through my Virgin box. This has now put restrictions on how many people...

Martcon by Joining in
  • 3 replies
  • 0 kudos

No Account Number

I haven't received a welcome email or letter with my account number and no Bill.I rang and was promised an account number would be sent but no such luck.It takes hours on the phone to make no progress there must be a better way?

Peter76 by Joining in
  • 3 replies
  • 0 kudos