Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Hello can someone help me about the charges im being billed for essential broadband 50mb,which is wrong this has been going on for 9 months. The people on the virgin media whatsapp and chat don't seem to have the basic training to understand somethin...
I have tried numerous times to change the mobile number in my settings to no avail. I repeatedly get the message that it has not saved. I spoke to customer services on 150 who said it was now changed but it isn’t. The old number is still showing on m...
I cancelled my account with Virgin Media yesterday, but have yet to receive a cancellation confirmation by email. My first call got cut off, and I didn’t receive a call back. On the second call, we concluded the cancellation but there’s no further co...
We changed our Hub from a 3.0 to a 5.0 in April. Virgin have finally realised that they didn't ask us to return the old Hub and have invited us to do so now. This requires filling in a form with Account number and Area Code. The form insists that the...
Briefly here's my situation.My original 18 month contract *promotional price* was due to end on September 28th & the price increase significantly. I received a new promotional offer via my Virgin media account dashboard (new 18 month contract, £34 mo...
I at no point agreed to or submitted any application for a new contract so what is going on!? I didn't ask for nor want this contract and I'm honestly alarmed at how I've ended up with it. How do I resolve this? I don't particularly want to terminate...
Does Maxit tv package include Netflix? If not what does it cost to add it ?
Before we moved we had Netflix included in our account. We have exactly the same package now but cannot get Netflix. I have been promised an activation code but still have nothing after a month. Can anyone tell me how to rectify this please
I have reached out via credit amendment e-mail and just pretty much dismissed.I have a default on my account from 2018, at this time I didn't have capacity and an appointed person was in control of my financial situation and I was required to leave t...
