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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Resolved! Voucher not received.

Hi just wondering when you are meant to receive vouchers. Everything is going well, and we are happy with service so far but haven't received any vouchers, yet we are well over the 6-week mark. Thanks in advance. 

Contract and billing start date

Hello.I have received my reuter 16th February as initially applied, but I had rescheduled delivery for 27th so I can connect on 28th February.On app it shows rescheduled for 27th February, but it also says contract started 16th February. I am now con...

kusimap by Joining in
  • 1 replies
  • 0 kudos

Not received Amazon gift voucher

Hiya,I purchased a Virgin Media M200 Fibre plan on 24/07/2022 (installed on 08/08/2022) but have not received the £100.00 Amazon Voucher. It's been well over 120 days since from my order, and so I am slightly concerned about where this email has gott...

Bethanym by Joining in
  • 4 replies
  • 0 kudos

Resolved! New contract now with Netflix wrong account

Hi allSo I’ve just renewed on Volt1 which includes Netflix standard. This is great news as we’ve never had Netflix before - sad I know.  When going into Netflix there is already an account linked to the box with 5 profiles present and what looks to b...

About a bill

 So I paid via phone call on the 13th of feb but it’s saying I never paid I checked my bank in case it bounced back or anything but it didn’t have bank screenshots and the app screenshots to prove it but I’m a bit baffled as it’s talking about late f...

PaigeB21 by Joining in
  • 3 replies
  • 0 kudos

Nightmare trying to amend Volt 1Gb Contract

Hi,I have registered for these forums in the hope that someone from Virgin Media Support can help with a Contract that I have taken out as I am rapidly starting to lose the will to live!I can give details in private but basically I had a contract for...

robertt5 by Joining in
  • 1 replies
  • 0 kudos

VAT Invoices

Hello,Please can someone advise me how I can set up getting a VAT invoice for my Virgin broadband each month? I also need to get a VAT invoices for the past 12 months. Thanks,

STMCKmcr by Joining in
  • 2 replies
  • 0 kudos