Why is customer service so terrible? Anyone else have issues randomly and then never get a call back to resolve? I’ve now received threatening letters as Virgin as incapable or doing basic things. Been a customer 10+ years and have never seen it this...
HiYet again virgin media are trying to keep me here. I cancelled my broadband on the 30th October and have paid my last bill.So why are you still saying I have a contract . It's finished ,as I have joined BT and will not be staying with virgin.So ple...
I'm getting several calls a day from 020 3743 6946, which seems to be a Virgin Media marketing number. I've checked my online account and it's showing marketing consent as unchecked: Does anyone know how you opt-out of all VM marketing, including tel...
Thanks for your reply but I have tried that complaints process for a month through O2 and received no support. Virgin Media is the parent company. I am trying to find someone who can actually discuss the matter and not be passed around departments ...
Why have VM stopped it so I can’t pay my bills in parts anymore? Just whole? This helped me out a lot as I get very little money doing part time and care for my mum. I never have money to spend, just all goes on bills and I really struggle. Also i ha...
On Sunday upgraded to the WiFi pod/max that went through got confirmation that they will arrive on 20 And it will be activated on my account then then decided to have a look took the mix it and tnt sports out got the new contract sent to me but that ...
For the 5th month running now, I’ve been overcharged and their agents constantly lie telling me that it’ll be sorted for the following month’s billing but it never is. Their service is beyond shocking
HiHoping someone from VM can help after reading previous threads about similar issues! I signed up to a new package a while back (just Broadband) and upgraded after a month to include TV and TNT sports. After getting my tv box fitted I have had nothi...
My bill went from £27 to £34 to £51 in matter of months when i contacted them the agent was very unhelpful regarding my situation. I then spoke to Ryan who was very helpful but then today i had to deal with another unhelpful agent who didn't even h...
Hi, I received a notification that virgin has placed a missed payment record on my file, which is incorrect. I have DD and I've never cancelled it, the last payment collected was on 09/11. I work in a sensitive area where we get random credit checks ...
